Goldlead Supply Chain Development (Oceania) Pty Ltd – Banksmeadow NSW
Our new Sydney warehouse is located at a 38,550 m2 site including 6,141 m2 of warehouse space fitted with3,168 standard racking spaces.
You will oversee daily floor team and customer service operations within the warehouse; excellent warehouse operation standards are maintained. This role focuses on service quality, operational accuracy, and team leadership to meet customer expectations.
Key Responsibilities
Supervise daily warehouse floor and customer service operations, ensuring timely and accurate order processing
Ensure key account orders are completed within the agreed timeframe, maintaining accuracy, quality standards, and clear communication with all stakeholders to meet service level agreements and customer expectations.
Ensure inventory accuracy through regular stock counts and audits
Maintain a clean, organized workspace while ensuring full compliance with health and safety standards
Act as the main point of contact for customer inquiries, issues, and escalations
Coordinate closely with freight forwarding team, transport carriers and suppliers to ensure smooth order fulfilment
Monitor order status and delivery schedules to prevent delays
Resolve customer complaints and operational issues in a timely and professional manner
Train and supervise customer service staff within the warehouse
Ensure compliance with company policies, safety standards, and operational procedures
Drive continuous process improvements and cost efficiencies across operations




To assist their respective Manager in their duties and responsibilities as required.
Perform other duties as assigned by senior management
Invoicing clients / matching supplier invoices
Develop and a desire to do well, including pursue new opportunities
About You
You are a commercially focused and hands-on leader with strong logistics management experience.
You will ideally have:
Proven experience managing an 3PL Warehouse with similar size
At least 3 years' experience in a similar operational role
Strong knowledge of CargoWise One (CW1)/Carton Cloud systems
Hands on experience in Pick & Pack, Order Processing, Transport Distribution
Experience using RF scanning systems for warehouse operations
Demonstrated P&L; management and commercial capability
Leadership experience managing medium to large teams
Excellent stakeholder management and communication skills
Strong understanding of warehousing, and logistics operations including load restraint knowledge and understanding
A proactive and results-driven leadership approach
A commitment to workplace safety, compliance, and service excellence
Ability to drive change and continuous improvement
What We Offer
A senior leadership role with autonomy and accountability
Market-competitive salary package and performance incentives
Opportunity to lead a significant and growing operation
Supportive executive leadership and corporate backing
Long-term career progression opportunities
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📌 Warehouse Supervisor (New South Wales)
🏢 GOLDLEAD SUPPLY CHAIN DEVELOPMENT (OCEANIA
📍 New South Wales