Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future.
Lending Customer Success Graduate
Ebury Sydney Office - Hybrid: 4 days in the office, 1 day working from home per week
The Lending Customer Success team is responsible for driving the client journey from the moment a Supplier Payment Finance line is approved. This includes supporting the onboarding of current businesses, assisting with the end-to-end invoice financing process and learning to monitor client utilisation to help drive retention as well as support future credit line amendments.
We are seeking an enthusiastic, detail-oriented Lending Customer Success Graduate to join our team in Sydney. In this role, you will learn to support the client journey from credit line approval through to trade execution and ongoing account support. Positioned at the centre of our middle office, you will work closely with experienced team members, as well as Credit Risk, Product and Tech teams, learning how to deliver a standout client experience and scale a modern lending platform.
What you'll do
We are seeking a proactive, detail-oriented Lending Customer Success Graduate to join our team. In this role, you will support the client journey from the moment a credit line is approved, serving as a key operational contact for lending SME clients. Working alongside senior team members, you will assist clients through onboarding, support the seamless funding of their invoices and help manage their ongoing account health to drive retention. Positioned at the centre of our middle office, you will collaborate closely with Client Portfolio Managers, Sales, Credit Risk, Product and Tech teams to address day-to-day queries, champion the client experience and learn how we scale our lending platform through continuous automation.
Key Responsibilities
Client Onboarding & Portfolio Support
Onboarding Execution: Assist with issuing T&Cs;, gathering documentation and guiding newclients through a seamless onboarding experience.
Portfolio Coordination: Support senior team members in monitoring client account health,assisting with credit line amendments and tracking upcoming renewals.
Client Engagement: Serve as a responsive, helpful point of contact for day-to-day client queries, supporting Client Portfolio Managers, helping drive platform adoption and build strong client relationships.
Operational Execution & Risk Compliance
Invoice & Document Review:



Learn to conduct due diligence on client documentation and invoices, ensuring full alignment with internal credit risk, compliance and insurance guidelines.
Trade Booking Support: Assist in processing trade bookings, verifying legal debt instrumentsand ensuring timely funding disbursements to suppliers.
Repayment Tracking & Reconciliation: Help monitor loan lifecycles, track repayment schedules and work with operations to investigate and resolve minor payment discrepancies.
Fintech Collaboration
Cross-Functional Learning: Shadow and collaborate with internal Tech, Product and Risksquads to understand platform workflows.
Process Improvement: Share frontline user observations and feedback to help identifyautomation opportunities and elevate the customer portal experience.
What you'll need
We are looking for a driven, fast-learning graduate with a strong interest in fintech, commercial lending and customer success.
Experience
Educational Background: Recent graduate with a degree in Finance, Business, Commerce, Economics, STEM, or a related field (or equivalent practical experience).
Communication & Relationship Skills: Clear, confident written and verbal communication skills with acustomer-first mindset.
Attention to Detail: Meticulous organisational skills and high accuracy when reviewing documentation,numbers and transaction details.
Numerical Literacy: Comfortable with basic financial concepts, data analysis in Google Sheets andtracking payment schedules.
Problem-Solving Ability: A naturally curious mind, eager to troubleshoot queries, ask questions andadapt to fast-paced team environments.
Technical Aptitude: Tech-savvy and excited to master modern workplace software (e.g., Salesforce,internal fintech platforms and Google Workplace).
Prior Exposure (Bonus): Any internship, part-time work or university society experience in customer service, banking, fintech or business operations is a plus but not required.
Why Ebury?
Competitive Starting Salary
with an
annual discretionary bonus
that truly rewards your performance from day one.
Dedicated Mentorship:
Learn directly from experienced managers who are invested in your success.
Cutting-Edge Technology:
Leverage state-of-the-
edge
Technology:
Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
Clear, Accelerated Career Progression:




Defined pathways to leadership and specialist roles within Ebury.
Dynamic & Supportive Culture:
Work in a collaborative environment where teamwork and personal growth are prioritized.
Generous Benefits Package:
Access competitive benefits tailored to your location, which typically include health care and social benefits.
Central
Office: A fantastic location with excellent transport links.
#LI-JG1
About us
Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in ****, Ebury has always been a fast-growing leader in fintech. Today, we bring together ****+ Eburians across nearly 70 cities and we're always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
Important Security Notice for Job Applicants:
Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay protected and report suspicious activity.
Notice to Recruitment Agencies and Search Firms:
Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.
AI Transparency Statement:
Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.
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📌 Lending Customer Success Graduate (New South Wales)
🏢 ebury anz
📍 New South Wales