About Us
With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‐leading expertise, trusted reliability, and forward‐thinking technology to every customer and community we serve.
About the Role
As a Customer Service Representative in our high-volume call centre, you will be the first point of contact for customers, managing a large number of inbound enquiries each day. You will provide accurate information, resolve issues efficiently and deliver a positive customer experience while working across multiple systems in a fast-paced environment.
This role is ideal for people who enjoy helping customers, working in a fast-paced workplace and delivering a consistently high standard of service.
This is a full-time, on-site position based in
Salisbury, Greater Brisbane
. **please note: This role will be moving to our new, purpose built facility in Heritage Park later this year.
Key Responsibilities
Manage a high volume of inbound customer calls
Resolve enquiries efficiently, professionally and accurately
Update customer details and case notes across multiple systems
Identify customer needs and provide clear next steps or solutions
Escalate complex enquiries where required
Meet agreed quality, productivity and service-level targets
About You
You are a confident and customer-focused communicator who enjoys working in a fast-paced environment. You can manage back-to-back calls while remaining professional, empathetic and solutions-focused. You are comfortable navigating multiple systems,



have strong attention to detail and take pride in delivering a positive customer experience. Previous call centre or high-volume customer service experience will be highly regarded as well as:
Strong verbal communication and active-listening skills
Comfortable managing back-to-back calls in a fast-paced environment
Able to navigate multiple systems while speaking with customers
Resilient, reliable and solution-focused
Strong attention to detail and commitment to delivering a positive customer experience
Why Join Chubb?
This is an excellent opportunity to join a respected global organisation with a strong reputation in the market and a genuine focus on customer outcomes. You'll be part of a business where your expertise, commercial drive, and relationship-building capability can truly make an impact.
At Chubb, you'll have the opportunity to work with a diverse customer base, partner with experienced technical teams, and contribute to solutions that protect what matters most.
Benefits and Perks
Free onsite parking
Career development opportunities within a global organisation
"Everyone is a Leader"workshops – Supporting your long‐term career progression
Supportive team culture with strong systems, processes, and leadership backing.
Employeediscount portalacross thousands of retailers (including insurance, health and groceries)
Fitness passport for you and your family
Pre‐Employment Requirements
The successful candidate will be required to undertake a mandatory pre‐employment medical assessment, Drug & Alcohol test, and a National Police Check.
We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds
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📌 Call Centre Customer Service (Brisbane)
🏢 Chubb Fire & Security
📍 Brisbane