Hotel Business Development Manager / Sales Manager
Quest Apartment Hotels is the largest and fastest-growing apartment hotel brand in Australasia, providing exceptional extended-stay corporate accommodation. As part of The Ascott Limited, we are backed by a global leader in serviced residences, ensuring unparalleled service, innovation, and growth opportunities.
Quest Burwood East is a
business-driven, guest-focused
property, and we are looking for a passionate and results-oriented
Business Development Manager (BDM)
to drive revenue growth, build strong corporate relationships, and secure new business opportunities.
About the Role
As a
Business Development Manager
, you will play a key role in identifying and growing corporate business accounts while ensuring our corporate guests experience effortless stays. This is a highly strategic role requiring sales acumen, relationship management skills, and a deep understanding of the local market.
Key Responsibilities
Drive revenue growth by acquiring, developing, and retaining corporate clients.
Implement monthly sales action plans and account management strategies.
Identify new business opportunities through research, networking, and targeted outreach.
Conduct competitor analysis to position Quest Burwood East effectively.
Account Management & Client Relations
Build and maintain long-term relationships with corporate clients and key industry stakeholders.
Regularly meet with existing clients to ensure satisfaction and explore upselling opportunities.
Handle client enquiries, negotiate contracts, and maintain accurate records in Salesforce CRM.
Networking & Local Market Engagement
Represent Quest Burwood East at industry events, local business associations, and networking opportunities.
Stay up to date with market trends,



corporate travel patterns, and emerging business needs.
Collaborate with
Quest's Corporate Sales Team
to leverage national and local sales initiatives.
Develop
weekly and monthly sales reports
to track performance against KPIs.
Work closely with the
Franchise Owner & Management Team
to align sales strategies with business goals.
Ensure all client interactions and sales activities are recorded and maintained in
Salesforce CRM
.
About You
You are a
driven, proactive, and results-focused
individual who thrives in a rapid-paced environment. You love
building relationships
, understanding business needs, and providing tailored accommodation solutions.
Experience & Skills Required
Minimum
2 years' experience
in a
sales, business development, or account management
role.
Background in
hospitality, travel, or tourism
is preferred.
Strong
B2B sales experience
, with a proven track record in
lead generation, acquisition, and client retention
.
Proficiency in
Salesforce CRM
or similar sales management systems.
Exceptional
communication, negotiation, and presentation
skills.
Ability to
work independently
, manage a sales pipeline, and meet revenue targets.
Preferred Attributes
A natural
networker
with strong local market knowledge.
Passion for the
hospitality and corporate accommodation sector
.
Goal-oriented, self-motivated, and comfortable with KPI-driven performance.
What We Offer
Competitive salary + bonus structure based on performance
Discounted accommodation within the Quest network
Ongoing training & professional development opportunities
Work with a supportive and collaborative team
Career growth within Australasia's leading serviced apartment group
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📌 Hotel Business Development Manager / Sales Manager (Melbourne)
🏢 Quest Burwood East
📍 Melbourne