Customer Service Representative – Inbound Call Centre
Join an Industry Leader with Over 50 Years of Success
Warwick Fabrics is a family-owned Australian company and a leading wholesaler in the textiles industry, proudly servicing customers nationally and internationally for over five decades.
We are currently seeking a Customer Service Representative to join our Inbound Call Centre team. This role is ideal for individuals who are passionate about delivering excellent service and enjoy working in a collaborative, customer-focused environment.
We welcome full-time applicants who are enthusiastic, quick to learn, and committed to delivering top-tier customer support.
What You'll Be Doing
Handle ***** inbound customer calls per day, assisting with orders, product enquiries, and general support.
Respond to customer emails and follow up on enquiries promptly.
Perform administrative duties such as data entry, order processing, and maintaining accurate records.
Collaborate with internal departments to ensure smooth and timely resolution of customer needs.




Uphold Warwick Fabrics' strong reputation for friendly, efficient, and reliable service.
What You'll Bring
Previous customer service or inbound call centre experience is helpful but not essential.
Outstanding verbal communication and interpersonal skills.
Strong attention to detail, time management, and organisational skills.
A punctual and dependable approach to work, with a commitment to reliability.
Ability to work independently as well as part of a supportive team.
Experience with ERP systems (e.g. Pronto) or Zendesk is a bonus – full training provided.
What's in It for You
Work for a respected, family-owned Australian brand.
Supportive team culture in a modern Collingwood office.
Flexible working options - chance to work from home 1 day a week after training.
Secure on-site parking provided.
Laptop supplied and comprehensive onboarding process.
Performance-based salary structure with room for growth.
#J-*****-Ljbffr

📌 Customer Service Representative – Inbound Call Centre (Melbourne)
🏢 seek.com.au
📍 Melbourne