Mansae Korean BBQ is seeking an enthusiastic and experienced
Restaurant Supervisor / Assistant Manager
to join our dynamic team in our QVM location. This is a
full-time position
offering an exciting chance to take on a leadership role in one of Melbourne's premier Korean BBQ establishments. You will be responsible for ensuring exceptional service standards, managing staff, and creating memorable dining experiences for our guests. This role is pivotal in maintaining the high-quality service and operational excellence that defines Mansae.
What you'll be doing
Supervising and coordinating waiting staff to ensure efficient and courteous service delivery
Greeting guests and managing the front-of-house experience with professionalism and warmth
Taking food and beverage orders accurately and making recommendations based on guest preferences
Managing table arrangements, seating guests, and ensuring optimal dining flow throughout service
Training, mentoring and developing team members to achieve high service standards
Monitoring service quality and addressing any guest concerns or complaints promptly and professionally
Assisting with staff scheduling, rostering and performance management
Maintaining cleanliness and organisation of the dining area and service stations
Supporting the management team with opening and closing procedures
Identifying opportunities to enhance guest experiences and contribute to operational improvements
What we're looking for
Proven experience as a waiting staff member or in a hospitality service role, preferably in a full-service restaurant environment
Demonstrated supervisory or leadership experience, with the ability to motivate and manage a team effectively
Strong knowledge of food and beverage service standards
Excellent communication and interpersonal skills with the ability to interact confidently with guests and staff at all levels
Exceptional attention to detail and commitment to delivering outstanding customer service
Ability to remain calm, organised and professional in a fast-paced environment
Strong work ethic with flexibility to work varying shifts, including evenings and weekends
Knowledge of health and safety regulations and food handling practices
A positive attitude and genuine passion for hospitality
Preferred: Experience in Asian cuisine restaurants or familiarity with Korean BBQ service
What we offer
Competitive salary commensurate with experience and qualifications
Opportunity to work in a vibrant, modern restaurant with a strong reputation for excellence
Professional development and training opportunities to enhance your hospitality skills
A supportive and inclusive team environment where your contributions are valued
Potential for career progression within Mansae Korean BBQ
Staff discounts on dining experiences on all our venues
A dynamic workplace where you can showcase your leadership abilities
About us
Mansae Korean BBQ is a premier Korean dining destination located in the heart of Melbourne. We specialise in delivering an authentic Korean BBQ experience, combining traditional flavours with contemporary hospitality. Our commitment to quality, service excellence and creating memorable experiences for our guests sets us apart in the hospitality industry. We pride ourselves on our welcoming atmosphere, skilled team, and dedication to showcasing the best of Korean cuisine. Mansae is a workplace where passion for hospitality meets cultural appreciation, and where every team member plays a vital role in our success.
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