About the Role:
The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.
The position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires solid communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.
Primary Duties:
Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff,



vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.
As this is a Helpdesk role, and will require maintenance of user and building ICT hardware,
this role is 100% office-based
Location and Contract Term: This role is ACT based.
Initial 3 month contract with 1x3- month contract extension options pending budget and delegate approval.
Security Requirements
Applicants must be Australian Citizens and hold a baseline security clearance.
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📌 Ict Project Officer (South Australia)
🏢 Whizdom
📍 South Australia