About Jones Radiology
Jones Radiology is one of South Australia's most recognised and trusted healthcare brands, supporting thousands of patients every week across a large network of clinics and specialist imaging services. Doctor-owned and operated, Jones Radiology brings together leading clinical expertise, advanced imaging technology and a strong commitment to patient-centred care.
With a team of more than 300 passionate professionals across clinical, operational and customer service teams, Jones Radiology has built a reputation for quality, innovation and exceptional service. Its Contact Centre was also recognised as **** SA Contact Centre of the Year at the Auscontact Excellence Awards, reflecting the strength of its people, service standards and team culture.
For customer service and call centre professionals, this is more than just answering phones. The Contact Centre team plays a critical role in helping patients feel supported, informed and cared for during important moments in their healthcare journey. It is a fast-paced, supportive environment where empathy, problem solving and strong systems skills come together to make a genuine difference every day.
About The Role
We are looking for people with a calm, professional and customer-focused style to join Jones Radiology's Central Bookings Contact Centre in Eastwood. As a Patient Bookings Consultant, you will play an important role in helping patients access the care they need across Jones Radiology's network of clinics and specialist imaging services. You will be one of the first points of contact for patients, clinics and hospitals, providing transparent, accurate and professional support over the phone.
This is more than a standard contact centre role. You will help patients book medical imaging appointments, answer enquiries,



navigate important information and identify the best next step in their healthcare journey. Each call is an opportunity to provide calm, reassuring and efficient service during what may be an important or uncertain time for the patient.
You will work in a structured, supportive and fast-paced environment, managing a steady volume of calls while using multiple systems and following established processes. The role will suit someone who is warm and skilled, confident with technology, quick to problem-solve and able to balance patient care with accuracy, focus and pace.
What You'll Be Doing
Answer inbound calls and web requests from patients, referrers and other healthcare professionals
Book and schedule a range of medical imaging appointments
Provide clear information with care, patience and professionalism
Accurately enter and update patient information across multiple systems
Use internal knowledge resources to find accurate information and resolve enquiries
Help identify the best next step for each patient or referrer
Manage calls efficiently while maintaining a high-quality patient experience
Work within established processes, service standards and contact centre expectations
What You Can Expect
A full-time role based in Eastwood
Rotating weekday shifts between 7:30am and 6:00pm, Monday to Friday
One Saturday shift per month, 8:00am to 5:00pm, with applicable overtime rates
A comprehensive four-week training program to make sure you feel comfortable and confident
Structured scripts,



systems training and knowledge resources to support your learning
Ongoing coaching, feedback and development
A warm and supportive team environment with regular recognition and team celebrations
The opportunity to build your capability within a respected healthcare organisation
About You
You may have experience in a contact centre, healthcare, administration, reception, retail, hospitality or customer service environment. Previous medical or radiology experience is not essential. More important is your ability to learn, use systems confidently, communicate clearly and provide a consistently high standard of service.
Most Importantly, You Will Bring
A genuine interest in helping people and supporting patient care
A calm, professional and warm phone manner
The ability to stay composed in a busy, structured workplace
Strong attention to detail and accuracy
Confidence using multiple computer systems at once
Good problem-solving skills and the ability to think on your feet
Strong memory retention and the ability to apply new information
Patience, resilience and the confidence to guide calls appropriately
Reliability, adaptability and a willingness to learn
Rewards & Benefits
Competitive packages that reflect your skills, experience and contribution
Generous paid parental leave
Fitness Passport, wellness tools and programs
Novated vehicle leasing options
Annual uniform allowances
A supportive culture with regular recognition and team celebrations
Annual performance reviews, with potential progression based on contribution and development
Jones Radiology has defined levels within the Contact Centre team and values people who are engaged, willing to learn and interested in building their capability over time.
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📌 Patient Contact Centre Consultant Adelaide, Sa (Melbourne)
🏢 Jones Radiology
📍 Melbourne