Entourage is seeking a Client Service Manager to join our energetic and close-knit team in Mornington.
About Entourage
We sweat the small stuff.
At Entourage, we're passionate about our customers, our brand and our people. We're an energetic, ambitious and close-knit team that works hard, supports each other and celebrates our successes together. We take what we do seriously, but we also genuinely enjoy coming to work and spending time as a team.
We're proud to have been recognised as a Top 20 Best Place to Work (<30 employees) in Australia for three years running through the Great Place to Work® program. Entourage Mornington was also named Australia's Best Recent Brokerage of the Year in **** at the Australian Mortgage Awards.
Your Next Role
We're looking for an organised, motivated and energetic Client Service Manager to support our brokers and clients throughout the loan process.
You'll help manage the administration of loan applications from application through to settlement, keeping everything organised and ensuring our clients receive a great experience along the way.
No mortgage or finance experience is necessary! Full training and support will be provided,
making this a great opportunity for someone looking to start their career in the mortgage industry and join a growing, award-winning team.
What You'll Receive
Full training and support
Work closely with experienced Brokers, Credit and Settlements teams
Laptop provided
Purpose-built office in Mornington
Hybrid work-from-home arrangements
Fun, energetic and supportive team
Regular social events and team lunches
Genuine career progression opportunities
Your Responsibilities
Supporting brokers with loan administration
Collecting and reviewing client documents
Following up clients for outstanding information
Preparing loan applications for submission
Liaising with clients, brokers and lenders
Providing updates throughout the loan process
Managing applications from submission through to settlementMaintaining accurate client records
About You
You don't need previous mortgage experience — we're looking for someone who is:
Organised with strong attention to detail
A confident and professional communicator
Comfortable speaking with clients
Able to manage multiple tasks at once
Willing to learn and develop their career
A team player with a great attitude who enjoys being part of an energetic team
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