Recovery Centre Manager / Sales Service Coordinator
Centre Management:
About Us:
P3 Recovery is a leading wellness and recovery centre committed to helping individuals achieve optimal physical and mental wellbeing. Our mission is to provide a supportive environment where our clients can prepare, prevent, and perform at their best through evidence-based therapies and world-class facilities
P3 RECOVERY CENTRE MANAGER
Purpose of Role:
The Centre Manager is responsible for overseeing the day-to-day operations of a P3 Recovery Centre, ensuring smooth functionality, meeting revenue targets, and delivering an exceptional experience to customers. This role involves managing staff, maintaining inventory, handling finances, and fostering positive relationships with clients and stakeholders.
Main Duties and Responsibilities:
Centre Management:
Manage daily operations, including staffing, scheduling, and customer service.
Maintain optimal inventory levels through timely stock orders and supplier relationships.
Handle banking transactions and reconcile financial records accurately.
Develop and manage staff rosters efficiently to ensure adequate coverage.
Customer Interaction:
Respond promptly to customer inquiries and maintain positive relationships.
Address customer concerns and ensure a high level of satisfaction.
Oversee membership sales and billing processes, working closely with the finance team.
Facility Maintenance:
Coordinate maintenance tasks and repairs, ensuring the facility's smooth functioning.
Uphold cleanliness standards and implement hygiene protocols in compliance with regulations.
Sales and Marketing:
Contribute to achieving membership sales targets through effective sales strategies.
Implement marketing initiatives to promote the centre and attract new customers.
Leadership and Team Management:
Lead recruitment efforts and provide comprehensive training programs for staff.
Set and monitor Key Performance Indicators (KPIs) to track centre performance.




Risk Management:
Identify and address potential workplace risks, ensuring a safe environment for staff and customers.
Adhere to workplace policies and procedures, notifying relevant parties of any deviations.
What are we looking for?
Experience:
Previous experience in managing day-to-day business operations, preferably in the health and wellness industry.
Strong customer service background with experience in a fast-paced environment.
Skills & Competencies:
Exceptional customer service skills across various communication channels.
Strong attention to detail and organisational skills.
Ability to communicate effectively with diverse stakeholders.
Commercial acumen and ability to apply knowledge practically.
Team-oriented mindset with excellent time management abilities.
Personal Attributes:
Positive leadership qualities and professionalism.
Adaptability and ability to thrive in a dynamic environment.
Collaboration and teamwork orientation.
Capacity to work under pressure and prioritise tasks effectively.
SALES/CUSTOMER SERVICE COORDINATOR
Position Type
: Casual/Part-time
Position Overview:
We are seeking a passionate and customer-focused individual to join our team as a Customer Service Coordinator. The Customer Service Coordinator will play a crucial role in delivering exceptional service to our clients while ensuring a clean and safe environment for their use.
Sales & Membership Growth
Respond to new leads across phone, email, SMS and social media.
Follow up leads consistently and professionally.
Convert enquiries,



trials and casual visitors into memberships and packages.
Conduct tours of the P3 Recovery facility for prospective members.
Confidently explain our memberships, services, packages and promotions.
Identify customer needs and recommend the most suitable P3 options.
Re-engage previous members and customers to generate new business.
Upsell additional services, packages and products where appropriate.
Work towards individual and centre sales targets and KPIs.
Maintain accurate lead information and ensure all follow-ups are completed.
Assist with sales campaigns, promotions, community events and partnerships.
Actively look for opportunities to generate new leads and grow the P3 Labrador customer base.
Key Responsibilities:
Provide outstanding customer service to all P3 Recovery clients, addressing inquiries, concerns, and feedback.
Maintain cleanliness and safety standards throughout the facility, including pool decks and
recovery equipment.
Sell memberships and products to clients, offering guidance and support as needed.
Assist clients in utilising recovery equipment, ensuring proper usage and safety protocols.
Maintain accurate customer records and complete transactions using our systems.
Adhere to company policies and procedures related to customer service, safety, and security.
Qualifications and Skills:
First-Aid and CPR Certificate.
High School diploma or equivalent.
Previous experience in customer service and sales roles, preferably in a health or fitness-related workplace.
Strong communication skills, both verbal and written.
Ability to adapt to changing tasks and manage a busy environment effectively.
Excellent attention to detail and time management skills.
A positive attitude, passion for helping others, and a fun-loving personality.
Join us at P3 Recovery and be part of a community dedicated to living better and being better. We look forward to welcoming you to our team!
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📌 Recovery Centre Manager / Sales Service Coordinator (Gold Coast)
🏢 P3 Labrador
📍 Gold Coast