Sales Team Leader | Travel Insurance North Sydney | Permanent Full-Time | Office Based MAYDAY Recruitment is proud to be partnering with an award-winning travel insurance provider that is reshaping the customer experience through innovation, technology and exceptional service.
This is an exciting opportunity to join a market-leading organisation that combines global success with a dynamic, people-first culture.
If you're a passionate people leader with a strong background in contact centre sales and a proven ability to inspire teams to achieve results, we'd love to hear from you.
Key Responsibilities Lead, coach and mentor a team of Sales Representatives to achieve and exceed individual and team sales targets.
Conduct regular one-on-one coaching sessions, call observations and performance reviews.
Monitor team performance and identify opportunities for improvement and development.
Analyse sales results and implement strategies to drive conversion and revenue growth.
Act as the escalation point for complex customer enquiries and disputes.
Support workforce planning, rostering and workload management.
Assist with recruitment, onboarding and training of new team members.
Ensure all customer interactions meet compliance, quality and regulatory requirements.
Review reporting and performance data to identify trends and actionable insights.
Support the sales team on inbound calls during peak periods when required.
Work collaboratively with internal stakeholders to enhance customer and business outcomes.
What We're Looking For Previous Team Leader,



Assistant Team Leader or people leadership experience within a contact centre sales environment.
Experience within insurance, financial services or travel industries highly regarded.
Proven track record of leading teams to achieve and exceed sales targets and KPIs.
Strong coaching, mentoring and performance management skills.
Passion for sales, customer service and team development.
Solid stakeholder management and relationship-building capabilities.
Excellent written and verbal communication skills.
Exceptional organisational and time management abilities.
Strong analytical and problem-solving skills.
Resilient, adaptable and capable of thriving in a fast-paced environment.
Experience working with CRM and contact centre management systems.
Understanding of compliance and regulatory requirements within financial services is highly regarded.
What's on Offer Join an innovative and growing travel insurance provider.
Annual performance bonus opportunity.
High-performing, collaborative and supportive team environment.
Genuine career progression and development opportunities.
Work alongside passionate leaders within a rapidly expanding business.
Opportunity to make a meaningful impact on both your team and the organisation.
If you're looking for a leadership role where you can drive performance, develop talent and contribute to the continued success of a growing business, we'd love to hear from you.
Apply now or contact the MAYDAY team for a confidential discussion.

📌 Sales Team Leader (New South Wales)
🏢 Mayday Recruitment Group
📍 New South Wales