Client Service Partner (Customer Service)
Make a Difference Every Day in Aged Care
Trilogy Care is growing, and we are looking for Client Success Partners to join our high performing service team. This is your opportunity to be part of a fast paced, tech enabled organisation where your work directly supports older Australians to live independently in the home they love. If you thrive in a phone based customer service environment, love solving problems, and take pride in delivering outstanding support, this could be the role for you. You will be joining a supportive, performance focused team where your contribution genuinely matters.
What You'll Do
As a Client Service Partner, you will be a the first point of contact for care recipients, families, service providers and internal teams.
Your day-to-day role would look like:
Managing a high volume of inbound and outbound calls and emails ****** calls per day)
Delivering exceptional customer service with empathy and professionalism
Supporting clients by coordinating services and resolving Tier 1 and 2 enquiries
Problem solving and managing service issues through to resolution
Updating customer records and maintaining accurate documentation
Using CRM systems, Microsoft Office and digital tools to manage communication
Working collaboratively across teams to deliver a seamless customer experience
This role requires confidence on the phone, strong attention to detail and the ability to remain calm and solutions focused in a fast paced environment.
We're Looking For People Who Are
Experienced in managing high volumes of inbound customer contacts
Confident handling complex phone and email enquiries
Empathetic, professional and clear communicators with a genuine passion for helping others
Able to perform well under pressure and manage competing priorities in a fast-paced environment
Highly organised with strong time management skills




Detail oriented and comfortable maintaining accurate records and documentation
Adaptable and comfortable working in a changing environment, with the ability to quickly learn new processes and systems.
Proficient in Microsoft Office including Outlook, Word and Excel
Experience using CRM or contact centre systems (highly regarded).
Why Trilogy Care?
Contemporary King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
Vibrant team culture and regular social events
Opportunities for career mapping and career progression within the company
Salary packaging (Novated Leasing) to boost your take-home pay
Access to Fitness Passport to support your health and wellbeing
EAP support for you and your immediate family
Employee discounts on groceries, fuel, utility bills, wellness and more
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team! Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
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📌 Client Service Partner (Customer Service) (Brisbane)
🏢 Trilogy Care
📍 Brisbane