We are seeking a reliable and capable IT Support Analyst to join our team in a casual role, supporting a diverse client environment across Melbourne.
This position is ideal for someone with broad IT support experience who is confident working across desktop support, Microsoft 365, infrastructure, networking, and communications platforms. The successful candidate will be comfortable working both independently and as part of a team, with a strong focus on customer service and technical problem-solving.
As this is a casual position, weekly hours will depend on workload, generally falling between 9am and 5pm on weekdays. The role also requires travel to client sites across Melbourne, so flexibility and mobility are essential. You'll be provided with a laptop for the role, along with a work phone number (via eSIM) added to your own mobile.
Key Responsibilities
Provide desktop and user support across Windows and macOS environments
Deliver both onsite and remote support to client sites across Melbourne
Administer and support Microsoft 365
Network administration and monitoring (Meraki and Unifi)
Assist with server administration across VMware and Hyper‐V environments
Administer business communication platforms including Microsoft Teams and Webex
Monitor backup systems and respond to issues as required
Use NinjaOne for ticket management, endpoint administration, and support workflows
Troubleshoot hardware, software, networking, and user access issues
Maintain clear documentation and provide high‐quality customer support
Skills and Experience
To be successful in this role, you will have:
Minimum 2 years' experience in an IT support or systems support role
Strong desktop support skills across Windows and Mac




Experience administering Microsoft 365
Experience with Microsoft Azure is desirable
Exposure to or experience with Cisco Meraki and/or Unifi administration and monitoring
Experience with virtualised server environments such as VMware and Hyper‐V
Experience administering collaboration and phone systems such as Teams and Webex
Familiarity with backup monitoring
Experience using NinjaOne or a similar ticketing/RMM platform
Strong troubleshooting skills and a proactive approach to support
Excellent communication and time management skills
Essential Requirements
Valid Victorian driver's licence
Own reliable vehicle
Current police check, or willingness to obtain one
Ability and willingness to travel to client sites across Melbourne
Desirable Qualifications
Microsoft certifications
Cisco certifications (CCNA)
What We Offer
Flexible casual employment — $35–$45/hour + Super, depending on experience
Work times generally between 9am and 5pm on weekdays, depending on workload
Laptop provided, plus a work phone number (eSIM) added to your own mobile
Varied work across desktop, cloud, server, and network technologies
Opportunity to work across multiple client environments
Supportive team environment
A hands‐on role with a broad range of technical responsibilities
Please note:
Travel between client sites is not reimbursed directly; however, this expense may be tax‐deductible. We'd recommend checking with your accountant or the ATO for guidance specific to your situation.
If you are a motivated IT professional looking for a adaptable casual role with variety and client‐facing responsibility, we would like to hear from you.
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📌 It Support Technician (Casual) (Melbourne)
🏢 Nexnode
📍 Melbourne