Details
Brand · Zara
Location · MELBOURNE, AUSTRALIA
Description
The place where product, people and customer experience meet. Your role is to read the floor, understand the product and guide the team in real time. From replenishment to customer service, every action helps the store move with purpose. You stay close to what we are selling, new arrivals, best sellers, alternatives and daily priorities and help the team bring these to life for the customer. We want people who are present, practical and team minded. People who adapt quickly, communicate clearly and bring energy to both customers and their team. Here, you'll find space to learn, tools to improve and a team to grow with. Every store has its own rhythm, and in it, you can keep evolving. This can be the beginning of your story with us.
Manage the daily rhythm of the shop floor
Guide and motivate the team to deliver strong customer service
Keep your section replenished, organized and ready for the customer
Stay close to product, new arrivals, best sellers and commercial priorities
Support sales, exchanges, refunds and store processes when needed
Work with managers and the wider team to maintain standards and pace
Experience in retail, customer service or team supervision
A strong interest in fashion, product and customer behavior
Confidence guiding and supporting others on the floor
A clear, organized approach in a fast-paced environment
Strong communication and a collaborative mindset
Availability to work 38 hours per week, a mix of weekdays and weekends
25% staff discount in store and online at Zara
Ongoing learning and development from day one
Real opportunities to grow within the business




A team environment where you're encouraged to contribute, learn and evolve
Our approach We see fashion as a way to express identity and create change. Every store is shaped by the people in it. Recognised as a Top Employer ****, we are committed to creating an inclusive setting with equal opportunities for everyone. If you require any adjustments during the recruitment process, please let us know how we can support you at ***email_hidden***
Benefits
Growth Opportunities +
Get inspired and explore your career through endless growth opportunities.
Employee Discount +
Full Time and Part time team members can enjoy 25% discount across our stores in Australia, Recent Zealand and online.
Uniform +
We take care of your look - updated uniforms are provided to all team members after completing the introductory period.
Online Learning & Development +
Elevate your skills with exclusive access to our employee learning and training platform to empower your professional growth and development.
Employee Assistance program +
Your wellbeing is important to us. Access a confidential counselling service dedicated to supporting you across all aspects of your life.
Anniversary Rewards +
Acknowledging your contributions is essential and we celebrate your ongoing journey as part of our team through additional leave days*.
Paid day off on your Birthday +
Take the time to celebrate YOU on your special day*.
Sustainability Community +
Join our in store communities and with your creativity and innovation create change together.
Free Language Courses +
Embrace our diversity and learn a new language on us.
Wellness Platform +
Explore our platform for regular updates on enhancing your wellbeing.
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📌 Floor Manager Chadstone (Melbourne)
🏢 Zara
📍 Melbourne