CarCram Pty Ltd is seeking a dedicated and organised
Service Administrator
to join our team in Port Melbourne, VIC. This is a
full-time position
that plays a crucial operational role in supporting the smooth delivery of our services. As Service Administrator, you will be the backbone of our administrative operations, ensuring that all systems, processes and communications are managed efficiently to support our business objectives and customer satisfaction.
What you'll be doing
Managing and coordinating administrative functions to support service delivery and operational efficiency
Scheduling appointments, managing calendars and coordinating staff availability
Processing and maintaining accurate records, documentation and filing systems
Handling customer inquiries and providing responsive, professional communication via phone, email and other channels
Preparing reports, correspondence and administrative documents as required
Liaising with internal teams and external stakeholders to facilitate smooth service operations
Managing office supplies, equipment and inventory levels
Supporting the organisation of meetings, events and facility management activities
Maintaining confidentiality and adhering to company policies and procedures
Assisting with data entry and database management tasks
Sharing on-call phone support
Visiting our sites to provide user training and inductions
What we're looking for
Proven experience in an administrative or office support role, ideally within a service-oriented environment
Excellent organisational and time management skills with the ability to prioritise multiple tasks




Strong written and verbal communication abilities with professional customer service skills
Proficiency in Microsoft Office Suite and general IT literacy
Attention to detail and accuracy in record keeping and documentation
Ability to work independently and collaboratively within a team environment
Reliability, discretion and a commitment to maintaining professional standards
Problem-solving mindset with a flexible approach to changing priorities
Experience with scheduling software or customer management systems is advantageous
Neat appearance to suit a qualified role
What we offer
At CarCram Pty Ltd, we value our employees and are committed to providing a supportive and rewarding workplace. We offer competitive remuneration, a professional working environment and opportunities for professional development. Our team enjoys a cooperative culture where your contributions are recognised and valued. We provide a range of workplace benefits and prioritise work-life balance, fostering an inclusive environment where all employees can thrive.
About us
CarCram Pty Ltd is a dynamic organisation dedicated to delivering quality service solutions. Located in Port Melbourne, we pride ourselves on our professional approach, customer-focused values and commitment to operational excellence. Our team is composed of dedicated professionals who work collaboratively to achieve our business objectives and maintain the high standards our clients expect.
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📌 Service Administrator (Melbourne)
🏢 CarCram
📍 Melbourne