As a Senior Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.
About Pacific Claims
Pacific Claims has been operating since **** and is a respected industry leader as Chartered Loss Adjusters and Claims Managers.
We are growing in Sydney, Melbourne and Brisbane
.
Visit our website to view
Our Story
,
Our Values
and meet our
Leadership Team
pacificclaims.com
About you
You'll bring your critical-thinking skills, personal drive and self-motivation to the role.
You have a down to earth and respectful attitude, and a positive outgoing personality. You demonstrate excellent customer service, as well as time and caseload management skills.
Key Responsibilities
First point of contact for current claims and instructions from Insurers
Effectively triage, seek guidance, and determine next steps to progress claims
Gather, prepare and check all documentation for accuracy
Instruct service providers and suppliers, on direction from Loss Adjusters
Assist Loss Adjusters establish appointments for greatest efficiency in managing their caseload and site inspections
Meet Service Level Agreements and Key Performance Indicators
Ensure Contractual, Statutory and General Insurance Code of Practice (GICOP) requirements are met
Record all required information in our proprietary claims system
Experience with insurance claims systems is essential for accurate data entry and claims management
Maintain timely response to all communications giving clear and accurate advice
Assist with invoicing and other administrative functions
Experience/Qualifications
Minimum 5 years in General Insurance claims, preferred however not essential
Intermediate skills in MS Suite (MSWord and MSExcel)
Excellent written and verbal communication skills
Strong organisational and interpersonal skills
The Offer
Immediate start
WFH one day a week - after probation
Competitive remuneration
We will support your further training and development
A wonderful culture and team environment
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