Administration & Customer Service Coordinator
Step into a role where you will be at the heart of customer service and administration, with the opportunity to build a rewarding long-term career in a highly specialised industry.
Longstanding business and industry leader, based in Cardiff
Full-time role, Monday - Friday, with 7:30am starts
Opportunity for long-term learning and specialisation within the company
Liquip Newcastle | Durham Fabrications is a proudly family-owned business that has been servicing the petroleum, chemical and fluid transfer industries for more than 23 years. As the exclusive Newcastle distributor for Liquip products, the business provides inspection, testing, repairs, maintenance, tanker manufacturing, equipment installation and parts distribution across the Hunter and regional NSW.
With a reputation built on technical expertise, exceptional customer service and long-standing client relationships, the business supports organisations across fuel transport, mining, aviation, government and industrial sectors. Operating from its Cardiff workshop, every team member plays an important role in the continued success of the business.
The Opportunity
As the Administration & Customer Service Coordinator, you'll become the first point of contact for customers while supporting the busy day-to-day operations. Working closely with the Operations Manager, Workshop Manager and wider team, you'll coordinate customer enquiries, workshop bookings, invoicing and sales administration, ensuring every customer receives outstanding service.
This is a fantastic opportunity for someone who enjoys building relationships, thrives in a fast-paced environment and is looking for a long-term career where they can continue to learn and grow.
Full-time permanent
Based on site in Cardiff,
Monday to Friday, 7:30am - 3:45pm
The additional 45 minutes worked each day can either be paid as weekly overtime or banked to enjoy a paid Monday RDO.
Key Responsibilities




Be the first point of contact for customers via phone, email and in person.
Process customer orders, quotations and invoicing upon completion of works.
Coordinate workshop bookings for repairs, inspections and maintenance.
Keep customers updated throughout the repair and maintenance process.
Assist with stock dispatch and inventory administration.
Maintain accurate customer records and compliance documentation.
Provide flexible support across the team as required
About You
You are naturally organised and genuinely care about providing exceptional customer service. You're someone who can confidently juggle multiple priorities while building strong relationships with both customers and colleagues.
The successful candidate will bring:
Previous experience in customer service, administration or a client-facing role.
Confidence using Microsoft Office and business systems.
A professional, friendly and customer-focused approach.
Experience within manufacturing, heavy vehicle, mining, engineering, transport or industrial environments will be highly regarded, as will experience using MYOB or similar accounting software.
Why Join Durham Fabrications?
In this role, you will join a close-knit, family-owned business with full training in a specialised industry and real opportunities for long-term career growth. You'll be part of a supportive team, enjoy a two-week Christmas shutdown, Friday team lunches, and a varied role where no two days are the same. This is a great prospect for someone seeking a long-term career with a company that values loyalty, initiative and great customer service.
At peoplefusion we don't just accept diversity and inclusion - we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don't hesitate to contact us. #SCR-monica-sfeir
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📌 Administration & Customer Service Coordinator (Newcastle)
🏢 Peoplefusion
📍 Newcastle