Would you like to join a respected local business known for exceptional client experience, professionalism and outstanding results?
Rockhampton's Trusted Carpet & Upholstery Cleaning Experts
Exceptional Customer Service Focus
Great Team Culture
Genuine Opportunities to Grow
YOU:
You are reliable, hands-on and genuinely proud of a job well done. You take ownership of your work, follow processes accurately without needing to be told, and always leave a job knowing the client is happy.
You're mechanically minded and comfortable working with equipment — you notice when something isn't running right, can troubleshoot on the spot, and take care of your gear so it performs at its best.
You are confident leading a small team in office, setting clear expectations with clients before you start and communicating professionally throughout. You are honest, punctual and hardworking, with a strong willingness to learn both practical and technical understanding of the cleaning industry.
You take initiative, solve problems on the spot, and enjoy being part of a close-knit team that supports each other to get the job done right.
OVERALL QUALITIES AND CHARACTERISTICS:
Attention to detail, reliable, punctual, honest, hardworking, disciplined, self-starter, team player, presentable, practical, problem solver, takes initiative, trustworthy, polite, organised, efficient, communicates confidently, customer focused, loyal, engaging and effective.
Ability to build strong client relationships and set clear expectations
Confidence leading a small team on off-site jobs
Commitment to achieving quality and productivity targets
Enthusiastic, proactive approach to every job
Desire to create a positive team culture
Great communication and outstanding customer service
Completes checklists, WHS and paperwork accurately without direction
Mechanically minded, with a practical understanding of how equipment works and confidence carrying out basic troubleshooting and maintenance




Must have manual driver's licence
Available Monday - Saturday
WHY JOIN OUR TEAM?
This is a great opportunity for someone who takes pride in their work and wants to be part of a supportive, high-performing team. We offer ongoing training and development (experience is not required), a positive team culture, and the chance to grow your skills and experience with a business that's well established in the Rockhampton community. We reward performance, reliability and going the extra mile for our clients.
THE BUSINESS & ROLE:
Diamond Carpet Cleaning is a trusted, family-owned carpet and upholstery cleaning business serving Rockhampton and surrounding areas. We're known for the quality of our cleans and the exceptional client experience we provide — our goal is 750 raving fan clients in ****, and every member of our team plays a part in getting us there.
As the Technician – Team Leader, your role will involve but not be limited to:
Leading a small team on off-site cleaning jobs and delivering results to a high quality standard
Working by your self from time to time.
Assisting the Operations Manager with day-to-day operations
Setting clear expectations of the clean with clients on-site, or via phone, email or text with clients who aren't present
Following our Moments of Truth process on every job
Completing 100% of cleaning steps, checklists, WHS and paperwork accurately and on time without direction
Working efficiently to achieve hourly production targets, individually and as a team
Operating, caring for and carrying out basic maintenance and troubleshooting on our cleaning equipment and vehicles to keep jobs running smoothly
Converting completed audits into booked cleans
Contributing to our goal of 750 raving fan clients in ****
Applications close Thursday, 3rd September with interviews on .
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📌 Carpet Cleaner Technician (Rockhampton)
🏢 Diamond Carpet Cleaning
📍 Rockhampton