Swimart is one of Australia's most trusted names in pool and spa care, with over 70 stores across the country. We offer a supportive team environment, ongoing training, and genuine opportunities for career growth. Swimart Cleveland, a successful franchise with a strong skill sets and customer experience top of mind, is looking to add a current customer service champion to our existing team.
What you'll be doing:
Greet & serve customers in store and over the phone.
Process and analyse pool water tests and offer recommendations on chemicals & dosage
Provide a range of solutions on equipment & parts.
Take booking and inquiries, promote our range of services.
Merchandise & restock shelves, manage stock, maintain displays and workstations.
Be an asset in our team of technicians and retail staff.
Embrace and convey our customer centric culture
What we're looking for:
Ideally an availability to work minimum 3 to 4 days a week (20 to 30 hours) year-round casual
or full time
.
Exceptional delivery of customer service and genuine desire to assist customers.




Must have previous experience in Sales / Customer Service in a retail environment and /or in the pool industry and basic understanding of chemistry.
Be IT literate, proficient in Microsoft suite and ability to learn / use various software including water testing, POS, Eftpos, scheduling and more.
Ability to lift and move loads up to 20 KG bags / drums
Strong attention to detail & problem-solving skills, good communication skills, both written and verbal, organised, neat & tidy.
Engaging with customers and want to be the reason they return.
What's in it for you
Enjoy an ongoing, varied and rewarding position that fits with your lifestyle.
Be a valued member of a collaborative team.
Get an attractive package including, super, uniforms, bonuses, ongoing training and personal development.
Work locally with well-known and trusted franchise brand!
We offer the right applicant remuneration to reward experience + super + uniform + ongoing training and growth opportunities. We're open 7 days a week, so weekend shifts may be required on a rotating roster. We aim to provide a balanced and fair schedule for all team members.
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📌 Customer Service (Queensland)
🏢 swimart
📍 Queensland