Compu-Stor is a proudly Australian-owned family business operating in the dynamic and rapidly growing Information Management industry. As we continue to expand, we are seeking an enthusiastic and customer-focused
Customer Service Specialist
to join our team.
This is a hands-on role where you will play a pivotal part in delivering an exceptional customer experience. If you enjoy building robust relationships, developing people, and working in a supportive environment where your contribution is valued, we'd love to hear from you.
About the Role
As a Customer Service Specialist, you will be responsible for the day-to-day customer service activities.
Key Responsibilities
Proactively making outbound calls to customers to support their information management requirements.
Maintain accurate and up-to-date customer information within our CRM system.
Manage customer enquiries and requests via phone and email.
Ensure all customer matters are followed up promptly and professionally.
Process customer orders accurately and efficiently.
Build and maintain strong relationships with customers, staff, and key stakeholders.
Provide training and ongoing support to customers using our online records management system.
Identify opportunities to improve customer experience and service delivery.
General admin and support functions.
About You
Previous experience in a customer service role
Excellent communication and interpersonal skills.




A strong commitment to delivering outstanding customer service.
Proficient with Microsoft Office products.
Experience using CRM systems and managing customer information.
Solid organisational skills and attention to detail.
The ability to prioritise tasks and manage competing demands.
A proactive, positive, and solutions-focused approach.
Confidence in training, coaching, and supporting customers and team members.
Experience within records management, information management, logistics, administration, or service industries will be highly regarded.
What We Offer
A supportive and friendly team environment.
The opportunity to work for a growing Australian family-owned business.
Ongoing training and professional development.
Career growth opportunities within a rapidly expanding industry.
A varied and rewarding role where you can make a real impact.
Clearances Required
A current National Police Clearance is essential.
A current Victorian Working With Children Check (WWCC).
Applying
You must have the
right to live and work
in this location to apply for this job.
Compu-Storare an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin, disability or veteran status.
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📌 Customer Service Specialist (Melbourne)
🏢 Compu-Stor
📍 Melbourne