Gym Receptionist / Member Consultant
Ironforge Fitness – Blackburn, Melbourne VIC
Part Time | Approximately ***** hours per week
Ironforge Fitness is looking for a confident, reliable and well-presented
Gym Receptionist / Member Consultant
to join our Blackburn team.
This is more than a traditional front-desk position. You will be one of the first people our members and guests meet, so we need someone who can create an outstanding first impression, deliver excellent customer service and confidently assist with membership enquiries, gym tours and sign-ups.
If you are friendly, proactive, organized and comfortable speaking with people from all walks of life, we would love to hear from you.
About Ironforge Fitness
Ironforge Fitness is Australia's first nightclub-fusion gym, offering a unique training environment that combines serious fitness with an energetic and welcoming atmosphere.
Based in Blackburn, we are known for our distinctive brand, premium member facilities and commitment to providing a high-quality experience for every person who walks through our doors.
We are looking for someone who will represent the Ironforge Fitness brand with professionalism, enthusiasm and confidence.
About the Role
Your responsibilities will include:
Welcoming members and guests in a friendly and professional manner
Managing front-desk enquiries in person, over the phone and online
Responding promptly and professionally to prospective members
Conducting gym tours and explaining our membership options
Assisting with membership applications, sign-ups and general account enquiries
Following up membership leads and helping convert enquiries into new members
Managing bookings, member records and basic administrative tasks
Supporting member communications, club promotions and retention activities
Keeping the reception area clean, organized and presentable
Assisting with the smooth day-to-day operation of the gym
What We're Looking For
To be successful in this position, you will need:




At least one year of experience in customer service, reception, retail, hospitality or sales
Full Australian working rights
Strong communication and interpersonal skills
A friendly, confident and professional manner
Excellent reliability, punctuality and personal presentation
Confidence speaking with new people and handling membership enquiries
Positive organizational skills and attention to detail
Basic computer and administrative skills
A proactive attitude and willingness to take initiative
The ability to work independently and as part of a team
A genuine interest in helping members have a positive experience
We are looking for someone who notices what needs to be done and takes action without always needing to be asked.
Highly Regarded
The following experience would be an advantage:
Previous experience in a gym, fitness or membership-based business
Membership sales or customer conversion experience
Confidence conducting gym tours and discussing membership options
Experience following up sales leads by phone, email or social media
Social media, photography or content-creation skills
Familiarity with gym membership or customer management systems
Hours and Availability
This is a
Part Time position offering approximately 12 to 20 hours per week
.
Most shifts are approximately four hours and may be rostered across the following times:
Monday to Friday
9:00am–1:00pm
1:00pm–5:00pm
5:00pm–9:00pm
Saturday and Sunday
10:00am–2:00pm
Applicants must have genuine, ongoing availability for
at least three shifts per week
.
Evening and weekend availability will be highly regarded.
Please provide your exact weekly availability when applying.
What We Offer
Weekend shift allowances
Performance-based bonus opportunities
Staff benefits
Opportunities to develop your customer service, administration and sales skills
Potential to grow within the business
A supportive team environment
The opportunity to work in one of Melbourne's most distinctive and energetic gyms
#J-*****-Ljbffr

📌 Gym Receptionist / Member Consultant (Melbourne)
🏢 Ironforge Fitness
📍 Melbourne