Miami Family Medical Centre is seeking a compassionate and organised
Medical Receptionist
to join our welcoming team on a
casual basis
. Based in
Miami, QLD ****
, this role is fundamental to the smooth operation of our practice and the positive first impression we create for every patient who walks through our doors. As the first point of contact for our patients, you will play a vital role in ensuring exceptional customer service whilst managing the administrative functions that keep our medical centre running efficiently. This position offers flexibility and the opportunity to make a meaningful difference in patients' healthcare journeys.
What you'll be doing
Greeting patients warmly upon arrival and ensuring they feel welcomed and at ease in our practice
Managing patient check-in and check-out procedures, including verifying personal details and insurance information
Scheduling and confirming patient appointments, liaising with both patients and clinical staff to optimise clinic flow
Answering telephone enquiries professionally and directing calls to appropriate staff members
Processing patient documentation accurately and maintaining confidentiality in accordance with privacy legislation
Managing patient records, including filing and updating medical information within our practice management system
Handling administrative tasks such as data entry, correspondence and filing
Processing patient payments and managing billing inquiries with professionalism and discretion
Supporting the clinical team with general administrative duties as required
Maintaining a clean, organised reception area that reflects our commitment to patient care and professionalism
What we're looking for
Proven experience working as a medical receptionist or in a healthcare administration role
Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff at all levels




Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
Proficiency with practice management software and general computer applications including Microsoft Office
Knowledge of medical terminology and familiarity with healthcare practices and procedures
A compassionate approach to patient care with a genuine commitment to providing exceptional customer service
Discretion and the ability to maintain patient confidentiality in accordance with privacy laws and ethical standards
Reliability and flexibility, with a willingness to accommodate the casual nature of this position
Relevant qualifications such as a Certificate III or higher in Medical Administration or Healthcare (preferred)
What we offer
Flexible working arrangements that accommodate your personal lifestyle and commitments
Competitive casual rates of pay
The opportunity to work in a caring healthcare environment where you genuinely make a difference to patients' experiences
A welcoming, cooperative team culture where your contributions are valued and recognised
Professional development opportunities to enhance your skills and advance your career in medical administration
A supportive workplace that prioritises staff wellbeing and work-life balance
About us
Miami Family Medical Centre is a dedicated general practice serving the Miami community and surrounding areas. We are committed to delivering high-quality, comprehensive healthcare services that prioritise patient wellbeing and create lasting relationships with our patients. Our practice operates on the principles of compassion, professionalism and excellence, providing a welcoming environment for all members of our community. We pride ourselves on maintaining strong connections with our patients and treating everyone with the respect and dignity they deserve. Our team is passionate about supporting health and wellbeing outcomes for the families we serve.
#J-*****-Ljbffr

📌 Medical Receptionist (Gold Coast)
🏢 Miami Family Medical Centre
📍 Gold Coast