Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
As a Sales Support Specialist, you will be joining a national Sales Support team that aims to reduce the order to bill time for the B2B-Go-To Market sales teams, improve the customer experience of order management and onboarding, and seeks to improve the sales outcomes for Vocus.
Key to your success will be your ability to build relationships with the sales team, understand our products, adhere to processes with the big picture in mind, flex your problem-solving skills and be adaptable.
Key Responsibilities
Build highly effective working relationships and rapport with the Enterprise and Wholesale Sales Teams
Sales process checks and validations to support commercial close
The ability to respond to customer requests for quotations
Support for sales prospect/order creation in CRM system (Salesforce)




Accurate and efficient capture and detailing of assigned orders; order entry and processing as required; submission to delivery teams
Triage order submission failures and on-hold orders requiring action on behalf of the sales team and manage to completion
Monitoring of orders through delivery phase and to correct first bill
Maintain a high standard of job-relevant knowledge across products, processes and system applications
Identify opportunities for continuous improvement - with a focus on adding value and efficiency gains
Implementing new and modified Sales Administration procedures, processes and reporting.
Skills & Experience
At least 3-5 years in similar role - experience in the Telco industry preferred
High proficiency in Enterprise grade CRMs (Salesforce an advantage) and order entry systems
High attention to detail and organisational skills
Excellent written and verbal communication skills
High technical aptitude to understand complex ICT products
Well-developed relationship building skills.
#J-*****-Ljbffr

📌 Sales Support Specialist (Melbourne)
🏢 Vocus Navy
📍 Melbourne