NSW Department of Communities and Justice – Parramatta NSW
Salary –
$87,199 -- $95,482
plus employer's contribution to superannuation and annual leave loading
This position is open to Australian Aboriginal and Torres Strait Islander people only
Your role
As a Senior Client Liaison Representative (SCLR), you will play a critical role as a first point of contact for victims of violent crime, including Aboriginal and Torres Strait Islander people across NSW.
You will provide culturally respectful, trauma-informed support, helping individuals and families access the information, services and assistance they need during difficult times.
This role contributes to improving outcomes and accessibility for Aboriginal communities through Victims Services and the Aboriginal Contact Line.
What you'll do
This position will be the first point of contact on the Aboriginal Contact Line for Victims Services. The SCLR is required to act with professionalism, objectivity and integrity, which includes:
Work within a team, taking ownership of a trauma-informed client experience and providing first-contact resolution where possible.
Respond to inbound calls, delivering culturally safe experiences, while achieving key performance indicators and performance targets.
Display calmness, composure and resilience when dealing with distressed or upset people and their representatives.
What we're looking for
Demonstrated ability to support Aboriginal and Torres Strait Islander clients in a culturally safe, respectful and appropriate way.
Ability to work in a culturally safe, trauma-informed way when providing services and support to victims of violent crime.
Availability to work between 9:00am–5:00pm
in line with the Victims Access Line, including supporting the Aboriginal Contact Line which provides a culturally appropriate pathway for Aboriginal clients.
Ability to maintain self-wellbeing in an environment that exposes staff to information that is sensitive and confronting.




Understanding of the needs, experiences and barriers faced by Aboriginal people accessing services.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons
Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act ****.
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.
Either will be accepted:
Confirmation of Aboriginality form
or
Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:
is of Aboriginal and/or Torres Strait Islander descent, and
identifies as an Aboriginal and/or Torres Strait Islander person, and
is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.
For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work setting
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities




Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Victims Services are committed to delivering services that are culturally safe, respectful and accessible for Aboriginal and Torres Strait Islander people.
Victims Services recognises the importance of community, connection to culture and lived experience in supporting recovery, and we work in partnership with Aboriginal communities to improve outcomes.
Through practical assistance and compassionate guidance, we help individuals rebuild their lives after experiencing crime.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).
Thank you for your interest in this role. We look forward to receiving your application.
Applications close Sunday, 30 August **** at 11:59pm AEST.
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Lisa Donohoe at ******.
If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please send an email to Mayur Kaushik at *******
Visit Recruitment adjustments on the DCJ website to learn more.
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📌 Senior Client Liaison Representative (Sydney)
🏢 the original
📍 Sydney