Call Centre Customer Service Consultant for Leading Removalist Company
Optimove – West End, Brisbane QLD
Full Time | Onsite Position
$30–$45 per hour + Weekly Performance Bonuses
Call Centre Sales & Customer Service Consultant – Leading Removalist Company
Are You a High-Performer Who Knows How to Turn Enquiries Into Bookings?
Optimove is looking for a motivated, reliable and commercially minded
Call Centre Sales & Customer Service Consultant
to join our busy West End office.
This is not simply a position answering phones.
You will be speaking with customers who are actively considering a removalist, understanding exactly what they need, explaining why Optimove is the right choice, overcoming objections and
converting genuine enquiries into confirmed bookings
.
We are looking for someone with a
strong work ethic, excellent listening skills, personal accountability and a genuine drive to achieve results.
If you are someone who needs to be constantly reminded to follow up customers, struggles with targets, regularly arrives late, avoids difficult conversations, or is uncomfortable being accountable for your results,
this position will not be the right fit for you.
If, however, you take pride in your performance, listen carefully to customers, follow through on commitments and enjoy turning conversations into sales, we want to hear from you.
Important: This is a full-time, onsite role based at our West End office. There are no remote or work-from-home arrangements.
What You'll Be Doing
Your primary responsibility is to provide an exceptional customer experience while converting incoming enquiries into bookings.
You will:
Answer inbound telephone, online and email enquiries promptly and professionally
Convert qualified enquiries into confirmed removal bookings
Ask the right questions and actively listen to understand each customer's requirements
Build rapport quickly and confidently explain the value of choosing Optimove
Provide accurate information regarding services, pricing, availability and moving requirements
Identify customer concerns and confidently overcome objections without using high-pressure sales tactics
Follow up quotes and enquiries rather than waiting for customers to call back
Identify opportunities to upsell relevant packing, moving and associated services
Take ownership of enquiries from initial contact through to booking
Maintain accurate and detailed notes within our CRM
Work closely with our operations team to ensure customer expectations are communicated correctly
Resolve customer concerns professionally and efficiently
Manage multiple enquiries and priorities in a fast-paced environment
Consistently achieve individual and team sales targets
Be accountable for KPIs including conversion rates, follow-up activity, call quality,



customer service and sales performance
The Person We're Looking For
We are not looking for someone who simply has call centre experience.
We are looking for someone who can demonstrate that they are reliable, coachable, commercially aware and capable of producing results.
The successful candidate will have:
A minimum of 2 years' experience in telephone-based customer service, sales, call centres or a similar environment
A demonstrated history of converting enquiries or leads into sales/bookings
Strong active-listening skills – you understand the customer before trying to sell to them
Confidence asking for the booking and closing a sale
Excellent verbal and written communication skills
A professional, confident and approachable telephone manner
Strong organisational skills and attention to detail
The ability to follow processes and instructions accurately
The ability to receive feedback, implement it and improve
Strong problem-solving and critical-thinking skills
Confidence dealing with objections, difficult customers and changing circumstances
Experience working with KPIs, targets or measurable performance standards
CRM and Microsoft Office experience
The ability to work effectively in a busy office without needing constant supervision
Experience in
removals, logistics, transport, sales, quoting or service-based businesses
will be highly regarded.
Work Ethic Matters
We operate in a fast-moving service business where customers rely on us during an important and often stressful time in their lives.
For that reason,
reliability and work ethic are non-negotiable.
We need someone who:
Turns up on time and ready to work
Takes responsibility rather than making excuses
Follows through when they tell a customer they will do something
Doesn't leave leads sitting untouched
Understands that every genuine enquiry is a potential customer
Listens to instructions and applies feedback
Remains productive without needing constant supervision
Is comfortable being measured against clear performance expectations
Takes pride in achieving solid results
Wants to contribute to the success of the team
If you are looking for a position where you can simply answer calls and collect an hourly wage, this role is unlikely to suit you.
We reward people who contribute, perform and take ownership of their role.
Sales Without the Hard Sell




We don't want aggressive salespeople who don't listen.
The best person for this position understands that
good sales starts with good listening
.
Customers contact us because they have a problem to solve. Your job is to understand their move, identify what matters to them, provide the right solution, clearly communicate our value and confidently ask for their business.
You should be comfortable hearing:
"Your quote is too expensive."
"I'm getting a few other quotes."
"I'll think about it."
...and knowing how to professionally continue that conversation, identify the customer's actual concern and give them a reason to book.
Performance & Accountability
This is a performance-driven position.
Your results will be measured through clear KPIs, which may include:
Enquiry-to-booking conversion rate
Quote follow-up activity
Sales and revenue performance
Call quality
Accuracy of customer information
Customer service standards
Attendance and punctuality
High performers will have the opportunity to earn
weekly performance bonuses
in addition to their hourly rate.
What We Offer
At Optimove, strong performance is recognised and rewarded.
You'll receive:
$30–$45 per hour
, depending on experience and capability
Weekly performance bonuses
Structured training on our services, systems and sales processes
Ongoing coaching and development
Clear performance expectations
A supportive and experienced team
Opportunities for advancement within an established business
A busy environment where motivated people can genuinely make an impact
About Optimove
Optimove has been helping Australian families and businesses relocate for more than 10 years.
Our reputation has been built through professional service, experienced removalists, strong systems and a commitment to providing customers with a better moving experience.
Our customer service and sales team plays a critical role in that process.
For many customers,
you will be their first interaction with Optimove — and the quality of that conversation can determine whether they become an Optimove customer.
Before You Apply
Please only apply if you are genuinely looking for a
full-time, onsite position in West End
and are comfortable working in a role where your performance is measured.
As part of the recruitment process, shortlisted applicants may be asked to complete a brief telephone-based sales/customer service scenario.
We value applicants who have taken the time to understand the position.
In your application, tell us briefly about a time you successfully converted a hesitant customer or sales enquiry into a booking or sale.
Generic applications that do not address the requirements of the role may not progress.
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📌 Call Centre Customer Service Consultant For Leading Removalist Company (Brisbane)
🏢 Optimove
📍 Brisbane