What you'll do
As a CTP Claims Advisor, you'll be the helping hand for customers as they navigate the CTP scheme and recover from their injuries.
Job Description
What you'll do
As a CTP Claims Advisor, you'll be the helping hand for customers as they navigate the CTP scheme and recover from their injuries.
You'll
Manage day-to-day activities across a portfolio of claims
Build strong relationships with customers and provide regular updates throughout their claim
Liaise with internal and external stakeholders, including medical and allied health professionals
Gather and review information to make informed decisions around treatment and care
Support customers through what can be a challenging and vulnerable time
Maintain accurate records and meet legislative, regulatory and compliance requirements
About You
You'll bring a customer-first mindset and the resilience to support people through challenging circumstances.
We're Looking For
Strong customer service experience and excellent communication skills
Experience in healthcare, medical reception, allied health, general reception or sales will be highly regarded.
Previous insurance or claims experience is desirable, but not essential.
A great phone manner and ability to build rapport with a diverse range of customers
Solid problem-solving and decision-making skills
The ability to manage competing priorities in a fast-paced environment




Confidence using technology and learning new systems
A proactive, adaptable and collaborative approach
Genuine interest in building a career and helping people
What We Can Offer You
At Suncorp, we offer benefits that support, empower and reward our people. Some of our perks include
Competitive annual salary
We will support you from day one with great training, formal learning, coaching and on-the-job development
Join a supportive team who genuinely cares about their people
Flexible work arrangements including hybrid working model
Employee discounts and rewards across major Australian retailers including Myer, David Jones, Coles and Woolworths, plus discounts on Suncorp products and insurance for eligible permanent employees
Study support for eligible employees
20 weeks paid parental leave for primary carers
Wellness programs including discounted health insurance and gym memberships
Why Suncorp?
At Suncorp, our purpose is to build futures and protect what matters.
If you're looking for a role where you can develop your skills, build a career and make a genuine difference to people's lives, we'd love to hear from you.
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
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📌 Claims Advisor (New South Wales)
🏢 Suncorp
📍 New South Wales