Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
We value passion, optimism, and an appetite for change - for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The RoleWe're seeking a Training Lead – Hospitality to join our Learning & Development team at Crown Melbourne!
Reporting to the Training Manager – Hospitality, you'll lead the design and delivery of training programs across our Food & Beverage and Hotel portfolios including onboarding, technical skills, service excellence and leadership development.
You'll also support RTO-accredited programs such as Responsible Service of Alcohol (RSA).
Working closely with operational leaders, you'll identify training needs, develop tailored learning solutions, and coach team members to elevate performance and guest experience.
This hands‐on role requires strong facilitation skills, a passion for hospitality, and the ability to drive engagement across diverse teams.Key ResponsibilitiesLead and coordinate training initiatives across Food, Beverage & Hotels departments both FOH and BOH, including outlet skills, systems and leadership developmentFacilitate onboarding programs and deliver technical and service training aligned with Crown's Service Excellence frameworkCollaborate with department managers to identify training needs and support a positive team member experienceContribute to the design and delivery of RTO-accredited programs and ensure compliance with training standardsMonitor training effectiveness, maintain materials,



and produce reports to support business planning and continuous improvementChampion guest service excellence through targeted coaching and development initiativesAbout YouCertificate IV in Training and Assessment (TAE*****) – essentialDemonstrated experience in hospitality training across diverse hotel and food & beverage environments, with a strong ability to design and deliver training materialsHands‐on operational experience in hospitality, ideally in leadership rolesA passion for guest experience and delivering service excellenceStrong facilitation, communication, and presentation skills, with the ability to engage, motivate, and coach diverse teamsProven ability to manage multiple training programs and stakeholder relationships, ensuring alignment with business needs and learning outcomesWhat We OfferCompetitive salary package plus bonus incentiveCareer development and training opportunitiesComplimentary onsite meals, discounted parking, and discounts across Crown restaurants & hotelsApplications Close: Friday 28th August ****On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities visit Crown Resorts Careers.Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.Our Talent Community is a place to stay connected with life at Crown Resorts.
Register for access to curated career content and stay in the know on what's happening at Crown.
We'll be in touch from time to time to share updates on events,



current restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more.
Stay connected as you explore career possibilities.
You can expect better exposure, opportunities, experiences, and learning.
It's a place where you create joy for the people who visit us, the cities we live in and the teams we work with.
Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
Our Talent Community is a place to stay connected with life at Crown Resorts.
Register for access to curated career content and stay in the know on what's happening at Crown.
We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more.
Stay connected as you explore career possibilities.
You can expect better exposure, opportunities, experiences, and learning.
It's a place where you create joy for the people who visit us, the cities we live in and the teams we work with.
Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.
#J-*****-Ljbffr

📌 Training Lead - Hospitality (Melbourne)
🏢 Crown Resorts
📍 Melbourne