Technical Operations/Executive AssistantHealthbright Medical Clinic, Inc – Sydney CBD NSWHealthBright is a large telehealth mental health service with a mission of providing high quality, affordable and accessible services Australia wide.
Across our brands Someone.Health, Online Psychologists Australia, Call To Mind, Clear Minds and Mums Matter Psychology our Psychologists and Psychiatrists are industry leaders and dedicated to making a difference.
Our goal is to improve the mental health of all Australians.Your roleHealthBright are now seeking a passionate Technical Operations/Executive Assistant to join our expanding remote team in a full time work from home role.
Working closely with our Chief Technology Officer, this position will help coordinate releases, investigate issues, support our clinicians and manage communication between Technology and Operations—giving the development team more space to focus on building our products.
We are looking for a friendly team member who loves what they do, is very tech-savvy and effective working autonomously/remotely.
This role can be based anywhere across Australia, however you would need to be comfortable aligning to AEST.Your key responsibilities will include:Prepare and communicate technical releases, known issues, supporting documentation/guides and priorities across departmentsTest weekly software releases and document any issuesSupport clinicians and team with technical problems and queriesGather,



investigate and document reported issues before passing them to the right person, tracking follow-up and prioritiesAct as the main coordination point between Technology and OperationsIdentify recurring issues and help improve processes, guides and trainingManage scheduling, meetings and communications for the CTOHelp with the general day-to-day running of the Technology department including department documentation and processesAbout you:To be the right fit for our role you will be:Highly organised with strong attention to detail and ability to work independentlyA clear and confident written and verbal communicator, able to communicate technical information to non-technical teamGood at gathering information, identifying key issues and troubleshooting softwarePatient and qualified when supporting with technical problems, able to work across clinical, operational and technical teamsExperienced in technical support, operations, quality assurance or executive assistanceExperienced with new technologies, including troubleshooting for clients – Healthcare and Practice Management Systems would be an advantageAble to handle confidential information appropriatelyHave fast and reliable internet and a secure, quiet home officeComfortable working in a dynamic environment with the ability to switch between priorities, processes and needs as requiredNo software development experience is neededTo learn more about us please visit our website - or reach out to us directly at ******
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📌 Technical Operations/Executive Assistant (New South Wales)
🏢 HealthBright
📍 New South Wales