Join our TeamAbout this opportunityEricsson is seeking a highly skilled MS Core Cloud Specialist – VAS to join our team in Sydney, NSW.
This role focuses on multi-vendor VAS platforms including messaging, charging, roaming, API gateway, voicemail, eSIM, and IoT services, supporting mission-critical value-added services for Australian customers.What you will doProvide L2 operational support for VAS platforms, ensuring high availability and service continuityPerform advanced troubleshooting and fault isolation for application, platform, and network-related incidentsRestore services within agreed SLA/OLA targets by identifying and resolving technical issuesAnalyze application, system, and network logs to determine root cause and implement corrective actionsExecute planned maintenance, software upgrades, patching, and configuration changes as per approved Change RequestsPrepare, review, and execute Method of Procedure (MOP) documents, including rollback and validation activitiesPerform preventive health checks, capacity monitoring, and performance optimization of VAS platformsSupport Incident, Problem, Change, and Major Incident Management processes in line with best practicesPerform Root Cause Analysis (RCA) for recurring or critical incidents and recommend permanent fixesCoordinate with L1 Operations, L3 Engineering, OEM vendors, and customer teams for issue resolutionSupport platform administration including application services, interfaces, databases, certificates, and system configurationsTroubleshoot telecom protocols and interfaces such as SIP, SMPP, SS7, Diameter, HTTP/HTTPS, and REST APIsValidate service functionality after maintenance activities and ensure successful post-implementation verificationMonitor platform performance, identify potential risks, and proactively mitigate service-impacting issuesSupport Disaster Recovery (DR), Business Continuity (BCP), backup, and restoration activitiesDevelop and maintain technical documentation, SOPs, knowledge articles,



and operational runbooksDrive automation and process improvement initiatives to enhance operational efficiency and reduce manual effortParticipate in technical bridge calls, customer meetings, and OEM discussions during critical incidents and planned activitiesEnsure compliance with security policies, operational standards, and audit requirementsProvide technical guidance and knowledge transfer to L1 teams while mentoring junior engineersSupport multi-vendor VAS platforms including Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, and NVP technologiesEnsure accurate incident documentation, timely stakeholder communication, and adherence to Ericsson Managed Services operational processesYou will bringEducation and experienceExperience: 15+ years in telecom Value Added Services (VAS) or related network services, supporting large-scale carrier-grade environmentsMandatory technical skillsStrong hands-on experience with telecom VAS platforms: SMSC, MMSC, OCS, IN, IVR, API Gateway, Voicemail, Roaming, eSIM, IoTSolid OS administration skills in Linux / Unix environmentsExperience supporting multi-vendor VAS platforms including Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, and NVPWhy join EricssonAt Ericsson, you ́ll have an outstanding prospect.
The chance to use your skills and imagination to push the boundaries of what ́s possible.
To build solutions never seen before to some of the world's toughest problems.
You ́ll be challenged, but you won't be alone.
You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity Employer.Primary country and city: Australia (AU) || SydneyReq ID: ******
#J-*****-Ljbffr

📌 Mc Core Cloud Specialist Vas (New South Wales)
🏢 Ericsson
📍 New South Wales