Panthers Group and Pullman Sydney Penrith have anexciting prospect for a passionate and experienced Front OfficeManager to lead our Front Office team and play a key role indelivering exceptional guest experiences!
Introducing Pullman Sydney PenrithPenrith's first five-star international hotel,offering 152 luxurious guest suites, an elite fitness centre,sauna, restaurant, bar and café, plus secure undergroundparkingWestern Sydney's largest Conference and ConventionCentre, featuring 1,250sqm of premium event space, adedicated bar, reception and green room, and best-in-class audiovisual technologyMarcel Bar & Bistro - a 120-seat diningdestination delivering an elevated and contemporary culinaryexperienceTori Lobby Bar & Café - a stylish, bespokeall-day dining venue at the heart of the hotel, perfect for relaxeddining and social gatheringsThe Benefits of the RoleInclusive, flexible and engaging working environment built onstrong values and authenticityTraining and Development with global career opportunitiesStaff discounts on accommodation and food & beverage acrossAccor's 5,000+ hotels worldwide40% discount at all Panthers-owned food outlets and freepost-mix while on shift20% discount on Panthers merchandiseReward and recognition programs that celebrate outstandingcontributionsA range of leave options for PT/FT employees and additionalemployee benefitsStaff social events and opportunities to connect with yourteammatesComplimentary onsite parkingAbout the RoleAs our Front Office Manager, you will be responsible for leadingthe Front Office team and overseeing the day-to-day operations ofthe department.




Working closely with our leadership team and otherdepartments, you will drive operational excellence, foster apositive team culture and ensure every guest receives a warm,seamless and memorable experience throughout their stay.This is an exciting opportunity for a hands-on leader whothrives in a fast-paced hotel environment, enjoys developing peopleand is passionate about delivering outstanding service.Key ResponsibilitiesLead, coach and develop the Front Office team, fostering apositive, engaged and high-performing team cultureOversee the day-to-day Front Office operations, ensuringsmooth, efficient service delivery and adherence to hotel policies,procedures and brand standardsManage rostering and labour costs, aligning staffing levelswith occupancy, business demands, and operational requirementsManage departmental financial performance, supporting budgetmanagement, monitoring expenses and productivity, and drivingopportunities to maximise revenue and cost efficiencyDrive exceptional guest experiences, overseeing arrivals,departures, room allocations, ALL & Accor Plus loyalty members, VIPguests and special requests, while proactively managing guestfeedback, complaints and service recoveryWork collaboratively across departments,



partnering withHousekeeping, Reservations, Maintenance, Food & Beverage and otherteams to ensure seamless hotel operationsChampion continuous improvement and operational excellence,monitoring departmental KPIs, compliance and processes whilemaintaining a strong focus on health, safety and guestsatisfaction.
Remain calm and decisive during emergencies, ensuringthe safety and wellbeing of both team members and guestsProvide strong leadership across the hotel, contributing tohotel-wide initiatives, projects and operational planning whilecollaborating with other departments to support the overall successof the hotelAbout YouProven 3+ years' experience in a Front Officeleadership role, such as Front Office Manager or Assistant FrontOffice Manager, within a fast-paced hotel environment, with theability to lead, coach and motivate a high-performing teamExceptional customer service skills and a genuine passion forcreating memorable experiencesExcellent communication and interpersonal skills, with theability to build strong relationship with guests, colleagues andstakeholdersStrong organisational skills with exceptional attention todetail and the ability to manage competing prioritiesA proactive hands on approach and a positive attitude, strongwork ethic and ability to work collaboratively as part of ateamHold a current Responsible Service of Alcohol (RSA)CertificatePossess current First Aid andCPR certificationsFlexibility to work a rotating roster, including weekends,public holidays and evening shifts as required
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📌 Front Office Managerfull Time (New South Wales)
🏢 Penrith Panthers
📍 New South Wales