Your primary focus for this position is to analyze the web traffic coming through our customers' endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers.
This position is a customer support/escalation role.
You will work closely with our Technical Account Managers, Solutions Engineers, Data Scientists, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries.
You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.Primary ResponsibilitiesThis role is comparable to a Data Analyst focused on security signal processing.Analyze web traffic patterns on critical endpoints (login, account creation, etc..)Collect and interpret data to differentiate legitimate vs. suspicious trafficIdentify attack signatures with high accuracy, apply the most effective challenge strategy, and anticipate the attacker's next moveDefine new data collection and analysis processes to more efficiently detect attack patternsReport results back to the relevant members of the business (technical account managers, other Arkose staff or client staff)Develop and deliver customer-facing reportsWork alongside teams within the business or the management team to establish business needsCollaborate with internal organizations on projects and initiativesIdentify and document process improvementsTake part in the on-call rotation to support off-hours escalationThis role is a Weekend SpecialistSchedule: Friday to Monday.This is a compressed schedule (across 4 days), leaving Tuesday–Thursday free.
A strong fit for people with weekday commitments (school, family, etc.)Must Haves3+ years of Data or Support Analyst experience, preferably in a SaaS companyCustomer support and escalation experienceStrong understanding of information securityPrevious experience supporting web security product to protect against bots, fraud or abuseAbility to quickly learn and support current technologiesSelf-motivated with demonstrated problem-solving skillsStrong attention to detailTeam player, willing to learn, research, and teach othersExcellent written and verbal communication skillsStrong work ethic, customer focus, and winning attitude!
Nice-to-havesComputer Science, Mathematics, Statistics, Information Systems, Economics Degree or EquivalentPosition SummaryYour primary focus for this position is to analyze the web traffic coming through our customers' endpoints, detect attack patterns,



and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers.
This position is a customer support/escalation role.
You will work closely with our Technical Account Managers, Solutions Engineers, Data Scientists, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries.
You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.Primary ResponsibilitiesThis role is comparable to a Data Analyst focused on security signal processing.Analyze web traffic patterns on critical endpoints (login, account creation, etc..)Collect and interpret data to differentiate legitimate vs. suspicious trafficIdentify attack signatures with high accuracy, apply the most effective challenge strategy, and anticipate the attacker's next moveDefine new data collection and analysis processes to more efficiently detect attack patternsReport results back to the relevant members of the business (technical account managers, other Arkose staff or client staff)Develop and deliver customer-facing reportsWork alongside teams within the business or the management team to establish business needsCollaborate with internal organizations on projects and initiativesIdentify and document process improvementsTake part in the on-call rotation to support off-hours escalationSchedule DetailsThis role is a Weekend SpecialistSchedule: Friday to Monday.This is a compressed schedule (across 4 days), leaving Tuesday–Thursday free.
A strong fit for people with weekday commitments (school, family, etc.)Must Haves3+ years of Data or Support Analyst experience, preferably in a SaaS companyCustomer support and escalation experienceStrong understanding of information securityPrevious experience supporting web security product to protect against bots, fraud or abuseWorking knowledge of HTML, JavaScript, XMLAbility to quickly learn and support new technologiesSelf-motivated with demonstrated problem-solving skillsStrong Python scripting experienceStrong attention to detailTeam player, willing to learn, research, and teach othersExcellent written and verbal communication skillsStrong work ethic, customer focus, and winning attitude!




Nice-to-havesComputer Science, Mathematics, Statistics, Information Systems, Economics Degree or EquivalentWhy Arkose Labs?
At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more.
We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.Why do top tech professionals choose Arkose Labs?
Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.Ideal Size: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.Join us in shaping the future of technology.
At Arkose Labs, you're not just an employee; you're part of a visionary team driving global changeThe most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snap and Meta.We value your unique contributions, perspectives, and experiences.
Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion.
We hire the best, focus on their professional development, and offer support for continuing education.We value:People: first and foremost, they are our most valuable resource.
Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.Teamwork.
We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one anotherCustomer Focus.
We empathize with our customers and obsess about solving their problemsExecution with precision, professionalism, and urgencySecurity.
It's the lens through which we implement our processes, procedures, and programsBenefits:(AUS)Competitive salary + EquityFlexible hardware options (e.g. Mac, Linux)Flexible working hours to support personal well-being and mental healthEAP (Employee Assistance Program)#LI-Remote, #LI-Associate
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📌 Security Analyst (Weekend Shift) New (Brisbane)
🏢 Arkose Labs
📍 Brisbane