Client Services & Studio Manager
TempoCanberra, ACTFull-time
Help shape a new creative agency from the beginning
Tempo is looking for an experienced Client Services & Studio Manager to sit at the centre of our growing agency.
Tempo is a new Canberra-based creative agency, established alongside Inklab, one of Canberra's most experienced independent creative studios.
While Tempo is new, you won't be starting from scratch.
You'll work alongside experienced directors and a talented creative team, with the opportunity to help shape how Tempo works, grows and supports its clients.
This is a key role for someone who understands agency life, builds strong relationships and loves bringing order to creative chaos.
About Tempo
Tempo is a creative agency for organisations ready to grow, evolve or create change.
We bring clarity to positioning, audiences and direction, then translate that thinking into brands, campaigns, digital experiences and content that connect with people and drive results.
Our multidisciplinary team brings together strategists, designers, digital specialists, writers and producers, connecting strategic thinking with creative execution and ongoing delivery.
Established alongside Inklab, Tempo draws on more than 18 years of agency experience, proven processes and senior creative leadership, with the energy and ambition of a new business.
The role
You'll manage projects from proposal through to delivery, coordinating clients, timelines, budgets, resources and suppliers.
You'll become the trusted day-to-day contact for many of our clients, taking the time to understand their organisations, priorities and challenges.




You'll work closely with Tempo's creative team and bring in broader strategic, creative and production expertise as required.
As an early member of Tempo, you'll also have a genuine influence on how we work, the relationships we build and the culture we create.
What you'll do
Build trusted client relationships and manage day-to-day communication
Take ownership of project timelines, budgets, deliverables and approvals
Coordinate studio workflow, internal resources and external suppliers
Lead scheduling and work-in-progress meetings
Run discovery meetings and develop clear creative briefs
Prepare estimates, proposals, schedules and project documentation
Maintain accurate project information and reporting in Streamtime
Identify risks early and keep projects on track
Improve studio systems, templates and ways of working
Support new business opportunities and client onboarding
About you
You'll have around 5 to 7 years' experience in a design, digital, marketing or advertising agency.
You understand how creative projects move through a studio and know how to keep multiple jobs progressing without losing sight of the details.
You're comfortable navigating multiple stakeholders, competing priorities and complex delivery environments.




You know when to keep things moving, when to ask better questions and when a client or project needs more attention.
More importantly, you naturally create confidence.
Clients trust you, teams rely on you and you take genuine satisfaction in making things run better.
You'll bring:
Creative agency experience
Strong client relationship and project management skills
Excellent written and verbal communication
Experience developing creative briefs
Commercial awareness and confidence managing budgets
Outstanding organisation and attention to detail
The ability to prioritise across multiple active projects
A calm, proactive and solutions-focused approach
An interest in helping build a growing agency
Experience with Streamtime or similar agency management software would be highly regarded.
Why join Tempo?
Help shape a new agency from its early stages
Join a new business backed by an established creative agency
Work alongside experienced creative directors and specialists
Deliver varied work for government, institutional and commercial clients
Influence how the studio operates and grows
Enjoy a supportive and flexible working environment
Build a pathway into senior client services or agency leadership
What success looks like
Within your first six months:
Clients feel informed and confident
Projects have clear timelines, budgets and milestones
Studio scheduling is organised and visible
Briefs are clear and the team knows what's happening next
Tempo has solid systems in place to support its growth
#J-*****-Ljbffr

📌 Client Services & Studio Manager (Canberra)
🏢 Tempo Agency
📍 Canberra