Sales / Account Manager | Fintech & Payments | Melbourne CBDOur client is a high-growth Australian technology business operating across the fintech, payments and rewards space.
With a rapidly expanding customer base and continued investment in its platform and commercial team, they are looking for an experienced Account Manager to join their Melbourne CBD office.This is a commercially focused relationship-management role, suited to someone who enjoys owning a large portfolio of business customers, building strong relationships and identifying opportunities to increase customer engagement and account value.About the roleYou'll manage a substantial portfolio of business clients, acting as a key point of contact across their ongoing relationship.The role combines proactive phone-based account management with face-to-face engagement and will see you working closely with customers to understand their business, payment behaviour and commercial goals.You'll be expected to build strong relationships, drive retention, identify growth opportunities and ensure customers are getting maximum value from the products and services available to them.What you'll be doingOwn and grow a large portfolio of business accountsBuild strong relationships with business owners, finance teams and senior stakeholdersIdentify opportunities to increase customer spend, engagement and product utilisationDrive upsell and cross-sell opportunities across your portfolioUnderstand customers' payment,



cash-flow and operational requirementsDevelop account strategies for higher-value customersMonitor account activity, performance and key commercial metricsConduct proactive customer calls and face-to-face meetingsPartner closely with sales, product, operations and customer support teamsAct as a trusted commercial advisor to your customersWhat we're looking forProven experience in Account Management, Relationship Management, Customer Success or SalesStrong commercial instincts with experience growing existing customer accountsExperience in payments, cards, fintech, banking, loyalty, rewards, expense management or financial services is highly desirableExposure to merchant services, corporate cards, payment platforms or transaction-based products would be particularly relevantExcellent communication and relationship-building skillsAbility to build rapport quickly with a broad range of stakeholdersComfortable managing a high-volume customer portfolioStrong CRM capability and confidence working with account data and KPIsProactive, organised and commercially drivenComfortable working in a rapid-paced, high-growth environmentWhat's on offerMelbourne CBD locationFlexible hybrid working arrangementsCompetitive salary packageJoin a growing Australian technology businessStrong career development opportunitiesCollaborative and energetic team environmentOpportunity to work in one of the fastest-growing areas of financial technology
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📌 Sales / Account Manager | Fintech & Payments | Melbourne Cbd
🏢 CircuIT Recruitment Group
📍 Melbourne