Healthcare Australia (HCA)is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.Job DescriptionHomecare My Wayis a premier provider of home care services and a new addition to HCA.
As a fast paced, exciting offering we are committed to enriching the lives of seniors.
Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.The Role:Located in Melbourne, reporting to the Operations Manager, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives.
This role is customer focused and is responsible for ensuring that all service delivery and compliance reporting requirements are met.
Working collaboratively with various teams to ensure that services delivered are of a high quality and offer an excellent client and workforce experience.Key Responsibilities include:Professionally represent the company as the leading healthcare recruitment company in AustraliaEnsure a high standard of conduct and work performance to promote Homecare My Way's reputation with key internal and external stakeholdersActively promote Homecare My Way services to meet Growth Targets.Deliver on agreed KPI and targetsComplete all funding and debt management activitiesManage a caseload of clients and deliver excellent client experiencesDevelop care plans that support the delivery of quality outcomes for clients in line with their fundingEnsure all client documentation and case notes are up to date,



complete and of a high standardSupport the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Ways' related policies and proceduresFamiliarise and work in accordance with WHS and QMS systems, policies, and procedures.Qualifications & ExperienceRelevant tertiary qualifications or experience in healthcare industry or similarStrong understanding of Aged Care and/or other health related servicesExperience and success in working in a customer focused service business.To be successful in this role, our ideal candidate will demonstrate:Excellent time management and prioritisation skillsExcellent communication skills, written and verbalWillingness to learn and adapt to changing environments/ marketsIntermediate knowledge and use of MS Office and Customer Relationship Management (CRM) systemsDesirable (not mandatory)Enrolled Nurse - AHPRARegistered Nurse - AHPRAMandatory RequirementsA current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.With HCA you'll be rewarded with:Enjoy flexible hybrid working conditions that empower work-life balanceAccess to extra leave with a day off for your birthday plus a rewards and perks platformSalary Packaging - novated leasing available with Smart groupBe part of a well-respected Australian based organisation of more than 3,000 employees!
Benefit from ongoing training and support with access to an education allowance to nurture your skills and careerAt HCA we are committed to embracing diversity and committed to providing a safe working environment.Veterans are encouraged to apply.
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📌 Customer Care Manager (Melbourne)
🏢 Healthcare Australia
📍 Melbourne