Electrical Service Team Lead - Automation & Intralogistics
Sydney | Multiple Customer Sites | Permanent Role
Three reasons to consider this opportunity:
Lead a growing technical service team across major automated sites - manage and support a team of mechanical and electrical technicians across high-profile customer operations in NSW.Step into a visible leadership role with genuine ownership - act as the first point of escalation for customers, drive reliability improvements, and help standardise best practice across multiple sites.Join a global automation business with strong benefits and career development - access international training opportunities, bonus potential, additional long-term service leave benefits, and subsidised corporate fitness options.
About the Opportunity
An established global automation and intralogistics solutions business is seeking an experienced Resident Service Team Lead to support multiple customer sites across Sydney.
This role will suit a hands-on technical leader with an electrical background who enjoys developing people, improving processes, and working closely with customers in live operational environments.
You will oversee a team of resident service technicians across mechanical and electrical disciplines, supporting automated warehouse and distribution operations across sectors including food and beverage, pharmaceuticals, retail, and logistics.
The Role
As Resident Service Team Lead, you will be responsible for coordinating the day-to-day activity of a technical service team, ensuring maintenance schedules, breakdown support, customer communication, safety standards, and reporting requirements are delivered to a high standard.
You will be the first point of escalation for customers across NSW, providing operational feedback, coordinating technical responses, and ensuring consistent service delivery across multiple sites.
This is a role with genuine autonomy.




You will have the prospect to build and improve processes, lift team capability, and help create a more consistent and proactive service model across the NSW region.
Key Responsibilities
Lead, support, and coordinate a team of resident service technicians across multiple Sydney sitesOversee daily workloads, site coverage, rosters, leave planning, training requirements, and general team coordinationAct as the first point of escalation for customer queries, operational issues, and service-related mattersConduct regular site visits to ensure maintenance delivery, service quality, safety compliance, and technician supportDrive reliability improvement, process improvement, and standardisation of best practice across customer sitesMonitor planned preventative maintenance activity and ensure works are completed in line with customer expectationsReview customer reports and ensure timely, accurate submission of required documentationSupport technician development across both experienced and junior team membersCoordinate escalation activity with internal technical, engineering, and service support teamsEnsure licences, inductions, training requirements, and safety documentation remain current across the teamContribute to continuous improvement initiatives across service delivery, maintenance processes, and customer engagement
About You
You are a practical, approachable, and customer-focused technical leader who can build trust with both technicians and customers.
You will ideally bring:




Electrical engineering or electrical trade backgroundExperience leading, supervising, or mentoring technicians in a service, maintenance, automation, or industrial environmentStrong understanding of automated equipment, controls, PLCs, or industrial systemsExperience working in 24/7 operational environments such as warehousing, logistics, manufacturing, FMCG, pharmaceutical, or distributionStrong communication skills and confidence engaging directly with customersAbility to work autonomously without being micromanagedA proactive, solutions-focused mindset with a strong focus on reliability and continuous improvementStrong safety awareness and the ability to promote safe working practices across multiple sitesCurrent Australian driver's licenceAustralian Permanent Residency or Citizenship
Highly Regarded
A-grade electrical licencePrevious experience in automated warehousing, intralogistics, materials handling, robotics, conveyors, sortation, or similar systemsExperience managing teams across multiple customer sitesExposure to planned preventative maintenance programs and breakdown escalation processes
What's on Offer
Permanent leadership role with a global automation businessOpportunity to manage a skilled team across major customer sites in SydneyAdditional leave benefits linked to long-term serviceAnnual bonus potentialSubsidised corporate fitness programLocal, interstate, and international training opportunitiesStrong career development pathway within a growing technical service functionAutonomy to shape processes, improve reliability, and make a visible impact across NSW operations
If you are an electrically minded technical leader looking for a long-term opportunity in automation, service leadership, and customer-facing operations, this is an excellent opportunity to step into a role with ownership, visibility, and career growth.
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📌 Electrical Team Lead (New South Wales)
🏢 Csg Talent
📍 New South Wales