Run the daily and weekly operational cadence for the consulting teamManage day-to-day activities to support team morale, performance, and business alignmentAnalyze the incoming pipeline and assign consultants to Cortex XSIAM, XDR, XSOAR, and Cortex Cloud projectsManage billable utilization, mitigate burnout, and convert consultant downtime into strategic initiatives, training, and process improvementsStandardize and own the customer engagement lifecycle, including kick-offs, project tracking, status reporting, and communication standardsHandle project delays, scoping adjustments, and operational customer escalationsKeep projects on track and remove administrative or scheduling blockersWork with technical leadership and management to improve Skilled Services delivery frameworks and methodologiesRequirementsProven experience in a delivery management, practice lead, or senior project management role within an IT services, cybersecurity, or professional services organizationExceptional operational leadership skillsStrong background in resource management, capacity planning, and project staffing/utilizationDemonstrated ability to build and enforce engagement frameworks, standardized processes, and quality controls for professional services delivery teamsStrong customer-facing skills with the ability to manage expectations, navigate operational escalations,



and communicate effectively with enterprise stakeholdersExcellent organizational and problem-solving skillsAbility to manage multiple moving parts in a high-velocity deployment environmentHigh emotional intelligence and leadership capability to mentor, guide, and manage consulting team morale and performanceFamiliarity with cybersecurity operations, SOC environments, or SIEM/Cloud Security deployments is highly desirableMust be able to work in Australia; immigration sponsorship is not availableCore CompetenciesDemonstrates strong operational leadership and resource management skills, with a focus on project staffing, capacity planning, and the ability to build and enforce engagement frameworks in a high-velocity deployment environment.
Familiarity with cybersecurity operations and effective communication with enterprise stakeholders are essential.Highest-signal resume keywordsDelivery ManagementResource ManagementCustomer Engagement FrameworksOperational LeadershipCybersecurity OperationsATS Optimization KeywordsHard SkillsProject ManagementCapacity PlanningUtilization ManagementProcess ImprovementQuality ControlSoft SkillsEmotional IntelligenceOrganizational SkillsProblem-SolvingTeam LeadershipCommunication SkillsIndustry KeywordsIT ServicesCybersecurityProfessional ServicesSOC EnvironmentsSIEM SecurityTools & TechnologiesCortex XSIAMCortex XDRCortex XSOARCortex Cloud
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📌 Cortex Delivery Lead (New South Wales)
🏢 Jobtailor
📍 New South Wales