Job Description: Enterprise Observability & Monitoring Lead Digital & Technology | Sydney, Melbourne or Brisbane Hybrid: Minimum 3 days per week on-site Drive visibility.
Improve resilience.
Support patient care.
St Vincent's Health Australia is seeking an experienced Enterprise Observability & Monitoring Lead to uplift and lead monitoring capability across a complex national healthcare environment.This is a unique opportunity to build a true enterprise observability capability — improving how we detect, respond to, and understand service impacts across technology that directly supports patient and resident care.
You will play a key role in ensuring our digital workplace is stable, visible, and responsive, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur.The opportunity This role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes.
You will:Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applicationsImprove incident response, enabling faster detection and resolution of issuesProvide clear visibility of service impacts, system health, and outagesLead the shift from basic monitoring to service-level and application observabilityDeliver insights that help teams make better decisions during incidentsWhat you'll be doingDefine and deliver the enterprise observability and monitoring roadmapOwn and optimise monitoring platforms (including PRTG and associated toolsets)Ensure monitoring signals feed into ITSM for incident management and responseImprove alert quality, signal-to-noise ratio,



and operational usefulnessDevelop dashboards and reporting that provide meaningful service insightsEnable teams to better understand and respond to system degradation and outagesEstablish consistent monitoring standards across technology domainsProvide training and uplift capability across engineering and operational teamsAbout youYou are an experienced technical leader who understands that monitoring is not just tooling — it's about operational visibility, service reliability, and outcomes.Experience in monitoring, observability, infrastructure operations, or service reliabilityExperience working across enterprise-scale environments and multiple monitoring platformsHands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similarStrong understanding of incident management and ITSM practicesExperience designing alerts, dashboards, and monitoring frameworksStrong problem-solving and root cause analysis capabilityAbility to work across teams and drive capability uplift and adoptionNice to have: Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces) Experience in healthcare or other highly regulated environmentsWhy join usMake a direct impact on patient and resident care outcomesBuild and shape a new enterprise-wide capabilityWork in a collaborative,



purpose-driven Digital & Technology teamFlexible hybrid working model (minimum 3 days on-site)Opportunity to influence how monitoring and service visibility evolves across a national organisationClosing Date: 14 September *******:59pmReconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit about-us/reconciliation or get in contact at View Reconciliation Action Plan Code of Conduct: View Code of ConductSt Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in ****.
Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.
Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do.
From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.
The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.
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📌 Enterprise Observability & Monitoring Lead (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne