Select how often (in days) to receive an alert:Product Support SpecialistFunctional area: ServiceOnsite or Remote: RemoteCountry/Region: AUCity: PerthLocation: Perth, WA, AU, ****Company name: EpirocDate of posting: Jul 22, ****Join our team at ProReman, a thriving entity powered by Epiroc, a renowned productivity partner in the mining, infrastructure, and natural resources sectors.
We are dedicated to driving service excellence and enhancing customer satisfaction.
We are seeking a dedicated professional to contribute to customer project and reliability solutions for our hydraulic rock drill and associated products.
The role entails extensive domestic and international travel on a 8/6 roster ex Perth.The Product Support Specialist is responsible to support all areas relating to Customer Project & Reliability Solutions for the company's family of hydraulic rock drill and related products with the aim to drive service success that improves customer satisfaction; maximizes customer retention and increases profitability through the ProReman/RDSA 'LCO' program.
This position will require safe and responsible performance of all duties with the use of ProReman manuals, procedures and instructions.
This position addresses tight deadlines and a multitude of activities for ProReman and its associated group entities.Key ResponsibilitiesComplete drill rig lubrication audits &site; observationreportsInstallations, commissioning and support of RDSA products and servicesProject execution,



data recording according to project plansMentoring & leading by example in service centresProvide product training both internally and externallyTrouble shooting and strive to resolve issues and determine proper solutionsProvide timely and detailed reports from site visits in line with company expectationsWork through objectives set by theCustomer Support Manager systemically and efficiently within set time framesSupport the Customer Support Team in identifying new customers, opportunities with & retaining existing customersTeam up with colleagues & pass on important information and follow up on completion as required.Operate and manage efficiently to conclude all on-site installation, commissioning, repair, maintenance and test activitiesGuarantee the work process accurately follows project plansDiscern customer needs, offer advice and recommendationsFormulate relationships of trust, building positive relationships with customers from fitters, leading hands, supervisors and superintendentsKey RequirementsTrade Qualification – Diesel Heavy Earthmoving Mechanic/Plant Mechanic – Heavy Duty/MechanicalDrivers LicenceSenior First Aid – (To be scheduled for earliest possible completion)Underground mining industry knowledge, specifically with the processes associated with hydraulic rock drilling is desirableExperience with RDSA or OEM products will be highly regardedComputer literacy in word, outlook, excel, publisher & power pointMust excel in a fast paced, agile environment where critical thinking, strong technical,



troubleshooting and problem-solving skills are required for successInnovative thinker who is positive, proactive and ready to embrace changeStrong written and verbal skillsExcellent internal and external report writing skills, with high level of attention to detailCertificate IV in Training and Assessment advantageous but not essential.BenefitsEngage in a challenging role within a supportive and inclusive work environment.Opportunity for career advancement within a global organisation.Access to training and personal growth opportunities.Experience appealing employment benefits and a competitive remuneration package, encompassing paid parental leave and health benefits.It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries.
We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.All recent thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think new.
In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future.
Learn more at
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📌 Product Support Specialist (Perth)
🏢 Epiroc Group
📍 Perth