Lead the end-to-end management of complex and high risk incidents, including assessment, escalation, governance, remediation and closureProvide direction on severity classification, impact analysis, stakeholder coordination and decision-making across multiple business unitsOversee root cause analysis, corrective and preventative actions, and closure evidence to ensure matters are resolved thoroughly and sustainablyReview remediation approaches, including member impact assessment, compensation considerations and communication plansCoach, develop and support Senior Incident Managers and Rectification Analysts to build capability and maintain high standards of deliveryContribute to reporting, governance papers, executive updates and continuous improvement initiatives that strengthen incident and control practicesRequirementsRelevant tertiary qualification or equivalent skilled experienceSignificant experience in financial services operations, incident management, operational risk, remediation or a related disciplineDemonstrated people leadership experience,



including coaching specialists and managing work across competing prioritiesExperience working with senior stakeholders across multiple business areas in a regulated environmentSound understanding of risk management principles, incident governance and legislative or regulatory obligations in financial servicesStrong analytical skills, sound judgement and the ability to make risk-based decisions in complex situationsCore CompetenciesDemonstrates expertise in incident management and operational risk within financial services, with a strong focus on stakeholder coordination, root cause analysis, and remediation strategies.
Proven ability to lead teams, coach specialists, and drive continuous improvement initiatives in a regulated environment.Highest-signal resume keywordsIncident ManagementOperational RiskStakeholder CoordinationRoot Cause AnalysisPeople LeadershipATS Optimization KeywordsHard SkillsIncident GovernanceRisk Management PrinciplesImpact AnalysisRemediation StrategiesAnalytical SkillsSoft SkillsCoachingDecision-MakingJudgementCommunicationCertifications & QualificationsRelevant Tertiary QualificationIndustry KeywordsFinancial ServicesRegulated EnvironmentContinuous ImprovementGovernance PapersCompensation Considerations
#J-*****-Ljbffr

📌 Team Manager – Incidents, Complex And High Risk (New South Wales)
🏢 Jobtailor
📍 New South Wales