Serve as a strategic advisor and technical expert leading targeted engagements to accelerate product adoptionLead the full adoption journey from baselining customer environments to providing feedback for product roadmapDocument adoption plans, site matrices, and communications for project alignmentGuide customers on strategic decisions and lead architectural initiativesRequirements7+ years in security consulting or technical customer success rolesExpert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNABachelor's or Master's degree in Engineering or Computer ScienceMultiple advanced certifications (CISSP or CISM plus CCIE preferred)Core CompetenciesDemonstrates expert-level knowledge in Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA, while effectively guiding customers through the product adoption journey and leading architectural initiatives.




Holds advanced certifications and a robust background in security consulting or technical customer success roles.Highest-signal resume keywordsExpert-Level Knowledge of Secure AccessExpert-Level Knowledge of UmbrellaExpert-Level Knowledge of DUOExpert-Level Knowledge of ISEExpert-Level Knowledge of NGFWATS Optimization KeywordsHard SkillsSecurity ConsultingTechnical Customer SuccessProduct Adoption StrategyArchitectural InitiativesCustomer Environment BaseliningSoft SkillsStrategic AdvisingCommunicationProject AlignmentCertifications & QualificationsCISSPCISMCCIEIndustry KeywordsProduct RoadmapAdoption PlansSite MatricesTools & TechnologiesSecure WorkloadXDRSNA
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📌 Customer Success Specialist – Security (New South Wales)
🏢 Jobtailor
📍 New South Wales