Job DescriptionAs our Home Services Lead, you will play a pivotal role in delivering high-quality, person-centred services across home environments-ensuring every interaction reflects care, safety, and excellence.
This is a hands‐on leadership role where you'll guide your team, oversee daily operations, and drive service performance, creating a positive experience for residents, families, and stakeholders alike.In this role, you will:Lead the day-to-day delivery of food services, cleaning, and laundry servicesCoach, support, and develop your team, building a strong, accountable, and engaged cultureEnsure services are delivered safely, efficiently, and to a consistently high standardOversee workflow, rostering, and operational performanceMaintain compliance with food safety, infection control, and quality standardsBuild positive relationships with residents, families, and internal stakeholdersIdentify opportunities to improve service delivery and enhance the customer experienceContribute to a culture of continuous improvement, quality, and careAbout the EmployerJoining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family.
With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger.
Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.Child safe, Child friendlyUnitingCare is committed to being a Child Safe, Child Friendly organisation and will:Provide welcoming, safe & nurturing services for childrenImplement measures to prevent child abuse and neglect within our servicesAppropriately and immediately address child abuse and neglect if it does occurAbide by the Child Safe Standards and adhere to the Reportable Conduct SchemeDiversity & InclusionOur approach is simple -everybody is welcome here.
At UnitingCare,



diversity is at the core of our who we are, our mission and our values.
We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.
Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
For additional support and to meet our RAP Team, email ****** workplaceWe work hard to make our services welcoming and safe for every person.
We are united in keeping children, young people and the elderly secure from harm, within our services, workplaces and the communities we support.
We are committed to speaking up loudly for their safety.Commitment to SafeguardingWe are committed in creating services and workplaces that are welcoming and safe for every person.
We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support.
We speak up for their safety to ensure their voices are heard.
Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.About the CandidateWe're looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.
, As an experienced service operations leader, ideally within aged care, healthcare, or a similar environment, you'll be self-motivated, proactive, and bring strong leadership capability.
You'll empower your team to deliver safe, high-quality, person-centred services,



while reinforcing the importance of food safety, compliance, and continuous improvement.
You'll demonstrate:Strong knowledge of food safety, infection control, and service standards, supported by experience in a regulated environmentExperience leading teams across kitchen operations, cleaning and/or laundry servicesProven leadership capability, including coaching, rostering, and building a positive team cultureA proactive approach to problem-solving, organisation, and continuous improvementEffective communication and interpersonal skills, with the ability to engage with residents, families, and stakeholders, * Certificate IV or Diploma in Leadership & Management (or willingness to complete)A relevant trade or operational qualification (e.g. Certificate IV in Hospitality, Commercial Cookery or similar), or equivalent supervisory experienceFood Safety Supervisor CertificationAbility to satisfy all required probity checks in line with legislation and BlueCare policiesWork EnvironmentSave tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annumA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government schemeDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural eventsCareer development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful differenceBlueCare is proudly part of the UnitingCare Family, we'd love you to be too
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📌 Home Services Lead / Hospitality Services Manager - Aged Care (Hervey Bay)
🏢 Unitingcare
📍 Hervey Bay