The Catholic Diocese of Maitland – Newcastle West NSWThe Catholic Community Fund (CCF) is seeking a Client Services Officer to join our team in Newcastle West on a permanent part-time basis.This role is ideal for someone who enjoys working in a customer-focused environment and takes pride in delivering accurate, efficient and professional service.
Working closely with the CCF Operations Manager, you will support the day-to-day operations of the Fund by assisting members with enquiries, processing transactions, maintaining records and ensuring administrative activities are completed to a high standard.As the first point of contact for many of our members, you will build positive relationships, provide information and support, and contribute to a seamless customer experience.
The role also includes a range of banking and administrative responsibilities, including reconciliations, account maintenance, transaction processing, and relationship management.To be successful, you will have experience in a customer service, banking or financial services environment, along with strong attention to detail and excellent communication skills.
You will be confident using Microsoft Office applications, enjoy working collaboratively and have a genuine commitment to providing exceptional service.Benefits of Working With UsDirectly contribute to improving the lives of many in the communityPaid parental leaveDiscounted gym membership through Fitness Passport(T&C;'s apply)Ongoing training and development opportunitiesA outstanding friendly environment of dedicated and passionate co-workersEnjoy up to 10% off at top retailers with our mnBenefits programCorporate advantages, including EAP, flu shots and morePOSITION DESCRIPTIONThe purpose of this position is to support the CCF Office Manager in attending to the day-to-day functions of the CCF.
The Client Services Officer provides accurate and timely support to our members ensuring a high level of customer service is provided, efficiently processing transactions and associated administrative tasks.The incumbent commits to working within Work Health and Safety guidelines and Code of Conduct at all times whilst in the employ of the Catholic Diocese of Maitland-Newcastle.EXPERIENCE/CRITERIAThorough understanding of banking procedures, including cash handling, confidentiality and securityDemonstrated ability in accurately and proficiently performing tasks in an organised and efficient manner with strong attention to detailExcellent computer skills, including proficiency in MS Office Suite programs including Outlook, Word, Excel, SharePoint and TeamsWell-developed people skills with the ability to build relationships quicklyPolished communication skills with the ability to articulate complex information into simple terms to suit the customerAbility to promote teamwork and foster a collaborative work environmentHonest, trustworthy, with strong ethical values and a commitment to work within the Catholic Community Fund's Mission,



Vision and ValuesWillingness to participate in further professional developmentExperience in using Ultracs core banking system (Desirable)Experience working in customer service role within financial services industry (Desirable)QUALIFICATIONSQualifications in Business Administration, or equivalent relevant experience within a customer service, banking or financial services fast paced environmentNational Criminal History CheckTier 2 Certificate in Financial Services - RG146 (or willing to obtain) (Desirable)Applications close 11:59PM Friday 28th August ****Additional informationThe Catholic Diocese of Maitland-Newcastle is a child safe organisation, committed to the protection of children and has zero-tolerance of any abuse of children.
All employees are required to undergo a National Police Check, retain a valid Working with Children Check where necessary and comply with our Child Safeguarding Policy and Code of Conduct.Positions identified as child related employment at the Catholic Diocese of Maitland-Newcastle must have a valid Working With Children Check.
For more information, please visit the NSW Office of Children's Guardian.This position has been determined as child related and a current Working With Children Check for paid employment is required.
Applicants must be able to demonstrate an understanding of appropriate behaviours when engaging with children.
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📌 Client Services Officer (New South Wales)
🏢 The Catholic Diocese of Maitland
📍 New South Wales