About the position:Caneland Dental is looking for a friendly and confident Dental Receptionist to join our supportive team on a full-time basis, Monday to Friday, with occasional Saturdays.Our contemporary practice is home to a welcoming and patient-focused team who are passionate about providing high-quality care and creating a positive experience for every patient.As our Dental Receptionist, you'll be an important part of the patient journey and the first friendly face patients see when they contact or visit the practice.
From answering enquiries and managing appointments to welcoming patients and supporting the team, you'll help ensure every patient feels comfortable, valued and well looked after from their first interaction through to treatment completion.Key Responsibilities:Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.Records Management:
Maintain patient records accurately, ensuring confidentiality and compliance within regulations.Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.What we can offer you:Competitive hourly rateVaried roleOpportunity to make a differenceAccess to our internal Employee Assistant ProgramUnlock exclusive discounts and cashback offers on the Work AppCertified Great Place to Work two years in a row **** & ****What do you need to succeed:Prior experience in dental or medical reception is essentialA Cert III or IV in Dental Assisting is beneficial but not mandatoryExcellent verbal and written communication skillsAbility to multitask, prioritise tasks, and manage time effectively in a fast-paced environmentCapability to address patient concerns and resolve issues with professionalism and empathyAttention to detail
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