About the VenueMercure WestWaters located within the WestWaters hospitality precinct in Caroline Springs.
Alongside the hotel, the precinct features a busy bistro, sports bar, lobby bar, extensive gaming facilities and over 600m2 of conference and event spaces, making it a popular destination for both hotel guests and locals.We are currently looking for passionate Guest Service Agents to join our Front Office team.About the RoleAs a Guest Service Agent, you'll be responsible for delivering friendly, professional service while managing the day-to-day Front Office operations.
From welcoming guests and processing arrivals to handling enquiries and departures, you'll help ensure every stay is a positive one.Key ResponsibilitiesWelcome guests and provide professional customer serviceManage guest check-in and check-out proceduresHandle reservations, guest enquiries and requestsProcess payments and maintain accurate guest recordsLiaise with housekeeping and other departments to coordinate guest needsComplete daily front office administrationMaintain presentation and service standards across the Front OfficeContribute to a positive guest experience on every shiftAbout YouPrevious experience in a hotel Front Office or Guest Services role (essential)Excellent customer service and communication skillsWell organised with strong attention to detailConfident working in a fast-paced environmentExperience using a hotel Property Management System is preferredFlexible availability across a rotating 7-day roster, including weekends and public holidaysAustralian working rights (sponsorship is not available)Career opportunities across 45+ Oscars Group venuesInternal and external training and developmentEmployee Assistance ProgramEmployee discounts across Oscars Group venuesReward and recognition programsFree onsite parkingSupportive team environment with genuine career progression opportunitiesAbout UsMercure Melbourne Caroline Springs and WestWaters are part of Oscars Group, one of Australia's largest privately owned hospitality groups.Founded in **** by the Gravanis family, Oscars Group operates more than 45 hospitality venues across New South Wales, Victoria, Queensland and South Australia.
Our portfolio includes hotels, pubs, restaurants, conference and event centres, gaming venues and accommodation, with a strong focus on delivering outstanding guest experiences and developing outstanding hospitality careers.If you're passionate about hospitality and enjoy creating great guest experiences, we'd love to hear from you.
#J-*****-Ljbffr

📌 Guest Service Agents (Melton)
🏢 WestWaters Hotel
📍 Melton