Our client is hiring a Service Lead to oversee day-to-day service delivery for Air Traffic Management operations in Brisbane.
This is a high-impact leadership role in a complex, safety-critical workplace where you'll drive operational performance, safety outcomes, and team culture while ensuring services are delivered reliably and efficiently.Key ResponsibilitiesLead operational service delivery, ensuring safe, consistent, and high-quality outcomesBuild a positive, accountable, and high-performing team cultureManage performance, coaching, and development across the teamIdentify emerging operational risks and ensure effective controls and escalationManage workforce planning, including staffing coverage, leave impacts, and rostering needsSupport continuous improvement initiatives to enhance operational effectivenessContribute to budget management and operational planning, including variance awareness and cost controlPartner with internal stakeholders to maintain seamless operational deliveryRequired Skills & ExperienceDemonstrated leadership experience in a complex, high-consequence or safety-critical environmentStrong people leadership skills (performance management, coaching, engagement,



culture-building)Solid safety and risk management capability, including timely decision-making and escalationWorkforce planning and rostering experienceStrong written and verbal communication skills with the ability to influence effectivelyBusiness acumen, including comfort with budgets and operational metricsNice to HaveExperience within aviation operations, air traffic management, or comparable operational control environmentsExperience leading teams through change and embedding accountabilitySuccession planning and capability uplift experienceLocation & Other RequirementsLocation: Brisbane, QLDMay involve a 7-day rotating roster and/or weekend escalation responsibilitiesBackground checking will be required as part of the recruitment processPaxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 Service Lead (Brisbane)
🏢 Paxus - Technology + Digital Talent
📍 Brisbane