Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations.
We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.ABOUT THE OPPORTUNITYAs a Key Account Manager, you will drive customer profitability, retention, and growth across large, strategic, and multinational clients.You will play a key role in delivering value-led travel programs while building strong, executive-level relationships across global markets.This is a high-impact role where you will influence strategic direction, optimise commercial outcomes, and collaborate with cross-functional teams to deliver best-in-class customer experiences.You will be at the centre of innovation, using insights and technology to enhance customer programs and unlock recent opportunities.WHAT YOU WILL DO:Drive customer profitability, growth, and retention across strategic global accountsIdentify opportunities for value-added sales, growth, and increased service adoptionConduct profit and loss reviews and ensure commercial agreements are metBuild and maintain strong relationships with key stakeholders, including C-suite executivesEngage internal teams (operations, finance, technology) to deliver value and service excellenceLead strategic conversations to influence customer programs and business decisionsDeliver innovation by recommending and implementing new products and servicesDevelop and execute customer business plans aligned to client goalsAnalyse customer data and trends to identify insights and opportunities for improvementUtilise CRM systems (e.g., Salesforce)



to manage communications and track activitiesManage and deliver key customer projects with clear stakeholder communicationCollaborate with regional and global teams to optimise contract performance and deliveryInfluence change through strong storytelling, ROI articulation, and data insightsWHAT YOU WILL NEED:Minimum 5 years' experience in Account ManagementProven success managing large, strategic, or multinational customersCommercial acumen and experience managing customer profitabilityAbility to build executive-level relationshipsExperience working with cross-functional and global teamsStrong analytical and data interpretation skillsExperience using CRM tools (e.g. Salesforce)Excellent communication, negotiation, and influencing skillsStrong project management capabilityTravel industry experience preferredWHAT YOU WILL ENJOY:Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty LtdOur People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development:



over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok ****, Sydney ****)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environmentBe part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leavePlease Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
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📌 Key Account Manager - South Bank, Qld (Brisbane)
🏢 FCM Travel - Flight Centre Travel Group
📍 Brisbane