Run onboarding sessions and refresher training for customersHost engaging webinars covering product functionalityDeliver internal training, including onboarding and security awarenessWrite and update training materials, user guides, and process documentsCreate online learning modules for customers and employeesKeep the Zendesk knowledge base current and helpfulCollaborate with Customer Success, Product, and Support on product and process changesOccasionally support sales demos when product expertise is neededHelp customers and colleagues get the most out of Eftsure's platformRequirements1–2 years' experience in a customer-facing roleStrong communication skills, including speaking in front of people and clear writingTech-savvy and quick to learn new tools and systemsOrganised, self-motivated, and able to work independentlyNaturally curious and interested in improving processesConfident, adaptable,



and resilient in a fast-changing environmentCore CompetenciesDemonstrates expertise in delivering training sessions and creating educational materials while effectively collaborating with cross-functional teams.
Possesses robust communication skills and a tech-savvy approach to enhance customer engagement and support.Highest-signal resume keywordsCustomer-Facing ExperienceStrong Communication SkillsTraining Material DevelopmentTech-SavvyOrganised and Self-MotivatedATS Optimization KeywordsHard SkillsTraining DeliveryContent CreationUser Guide WritingOnline Learning Module DevelopmentProcess DocumentationSoft SkillsAdaptabilityCuriosityResilienceIndustry KeywordsCustomer SuccessWebinarsOnboardingSecurity AwarenessTools & TechnologiesZendesk
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📌 Junior Training Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales