Support colleagues and clients with administration and technical support across the insurance life cycleProduce policy and related documentation accurately, efficiently and on timeDrive standardization of operations processes and proceduresProvide legally compliant work to clientsEnter accurate information into Marsh IT applications to enable analytical statisticsUpskill non-client-facing operations colleagues with product and client knowledgeEnsure timely and accurate processing of complex documents and information, including report preparationMaintain understanding of relevant insurance and related legislationAdhere to company policies and performance standardsContribute to Operations team SLAs, KPIs and business objectivesRequirementsHigh School Certificate or equivalentExperience in a similar broking or operational role is preferred, ideally in an insurance-related fieldExcellent analytical and negotiation skillsExceptional written and verbal communicationProficiency in Microsoft Office SuiteAbility to learn current systems quicklyStrong verbal and written communication skillsAbility to work under pressure and meet deadlines through effective time managementMotivated self-starter focused on achieving resultsAbility to work autonomously and as part of a teamAppropriate approval to work in AustraliaSuccessful applicants must complete a Criminal & Bankruptcy check before commencing employmentCore CompetenciesDemonstrates proficiency in insurance operations, including policy documentation, compliance with legislation, and effective communication.
Capable of driving process standardization and contributing to team objectives while maintaining high performance standards.Highest-signal resume keywordsInsurance Operations ExperiencePolicy Documentation ProductionMicrosoft Office Suite ProficiencyAnalytical SkillsVerbal And Written CommunicationATS Optimization KeywordsHard SkillsPolicy DocumentationOperations Process StandardizationAnalytical StatisticsComplex Document ProcessingInsurance Legislation KnowledgeSoft SkillsNegotiation SkillsTime ManagementMotivated Self-StarterTeam CollaborationAutonomous Work AbilityCertifications & QualificationsHigh School CertificateCriminal & Bankruptcy Check ApprovalIndustry KeywordsInsurance Life CycleBroking RoleOperational RoleComplianceSLAKPITools & TechnologiesMarsh IT ApplicationsMicrosoft Office Suite
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📌 Client Service Specialist (Melbourne)
🏢 Jobtailor
📍 Melbourne