Mont Health Medical is a multidisciplinary healthcare practice providing general practice, occuaptional medicine, allied health and workplace rehabilitation services.Our Northgate clinic brings together doctors, nurses, allied health professionals and rehabilitation consultants to provide coordinated care to individuals, employers and insurers.We are looking for a experienced Medical Receptionist to join our Northgate team and play an important role in the day-to-day running of the practice.About the RoleThis is a hands‐on medical reception role suited to someone who is organised, confident, professional and comfortable working in a busy clinical environment.As one of the first points of contact for our patients, doctors and external stakeholders, you will be responsible for providing a welcoming patient experience while ensuring appointments, billing, documentation and general practice administration are managed accurately and efficiently.Key ResponsibilitiesWelcoming patients and managing front‐desk enquiriesAnswering and directing telephone and email enquiriesBooking, confirming and managing patient appointmentsManaging practitioner schedules and assisting with diary flowProcessing Medicare, private and third‐party billingReceipting payments and completing end‐of‐day administrative tasksManaging incoming referrals, reports and clinical correspondenceScanning, uploading and maintaining accurate patient recordsLiaising with GPs, occupational physicians,



nurses and allied health cliniciansCommunicating with employers, insurers and other healthcare providers where requiredSupporting recalls, reminders and follow‐up processesMaintaining patient confidentiality and privacy at all timesAssisting with general clinic administration and ensuring reception areas remain organisedSupporting the wider team during busy periods and providing reception coverage as requiredAbout YouWe are looking for someone who is proactive and comfortable taking ownership of their role.
Medical reception can be rapid‐paced, and priorities can change quickly throughout the day.You will ideally have:Previous medical reception or healthcare administration experienceStrong communication and customer service skillsExcellent organisation and attention to detailConfidence managing multiple priorities in a busy practiceExperience with medical practice management software; Best Practice experience is highly regardedAn understanding of Medicare billing and medical terminologyStrong computer skills, including Microsoft OfficeA professional and compassionate approach when communicating with patientsThe ability to work independently while also contributing to a multidisciplinary teamA solid understanding of confidentiality and privacy requirementsExperience working with occupational health, workers' compensation, employer‐funded medicals or allied health services would be advantageous but is not essential.
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📌 Medical Receptionist (Brisbane)
🏢 Mont Health Medical
📍 Brisbane