About UsAt Alpha Car Hire, we're passionate about making road experiences easy and affordable through exceptional customer service and quality vehicles.
As one of Australia's leading independent car hire companies, we're growing rapidly while remaining committed to delivering a smooth and positive experience for every customer.About The OpportunityWe're looking for a friendly and motivated Customer Experience Representative to join our team.
You'll play an important role in supporting our customers, delivering efficient and helpful service in a fast-paced environment.
To succeed, you'll bring robust communication skills, attention to detail and a genuine passion for creating great customer experiences.Qualifications & ExperienceHigh school diploma or equivalent1-2 years of customer service experienceExcellent communication skills, both verbal and writtenStrong problem-solving skillsAbility to work independently and as part of a teamProficient in Microsoft Office and customer service softwareAbility to multitask and prioritise tasks in a fast-paced environmentKey ResponsibilitiesRespond to customer inquiries via phone, email,



and chat in a timely and professional mannerResolve customer issues and complaints to ensure customer satisfactionProvide product and service information to customersProcess orders, returns, and exchangesMaintain accurate customer records and update customer information as neededCollaborate with other departments to ensure customer needs are metContinuously improve customer service processes and proceduresWHY ALPHAAt Alpha, You'll Have The Opportunity To Make a Genuine Difference To Our Customers While Working With a Friendly And Supportive Team.
We OfferCompetitive pay, including applicable overtime and penalty rates.Hands-on training and ongoing support.A collaborative workplace that genuinely values its people.Opportunities for professional growth and career progression.Employee Assistance Program (EAP).
Staff, friends and family discounts on car hire.If you're friendly, reliable and passionate about delivering great customer service in a fast-paced environment, we'd love to hear from you.
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📌 Customer Experience Representative (Brisbane)
🏢 Alpha Car Hire Sydney
📍 Brisbane